Youth Services Specialist (Three Positions Available)

Library

Employer/Library: 
Lake Forest Library
Library Type: 
Public Library
County: 
Lake

Position Details

Full Time or Part Time: 
Part Time
Hours: 
18.5
Salary: 
$13.77 - $17.28 (Dependent on Experience)

POSITION SUMMARY: Non-exempt

Under the direction of the Head of the Youth Services Department, performs specific tasks to deliver outstanding library services, resources, and programs to children and concierge level customer service to all patrons to further the library's mission to inspire lifelong learning, promote the free and respectful exchange of ideas, and build community. This position has no supervisory duties.

Responsibilities and Duties (as directed by the Head of Youth Services Department)

(60%) Circulation and Patron Assistance

  • Staff the Children's service desk
  • Provide friendly, efficient, and knowledgeable service to all users
  • Register patrons and issue new and replacement library cards
  • Accurately input new or modified patron information into integrated library system database
  • Capture and process holds
  • Handle due date questions and renewals
  • Check-in and check-out in library system
  • Inspect incoming material for damage and handle according to procedures
  • Collect fines and fees and accurately record information in patron's account
  • Operate the cash register, make change as needed, and prepare patron's receipt
  • Assist with copier instruction
  • Answer the phone, provide general information, and accurately transfer incoming calls
  • Complete shelf reading assignments
  • Respond to general patron queries and requests and direct them to the correct resource or library staff member
  • Review library newsletter, weekly staff e-news, and social media to provide patrons with information on library programs and activities
  • Understand and effectively use the library's website and online calendar
  • Provide basic technology assistance to patrons with respect to their accounts and materials
  • Understand and able to efficiently use all relevant functions of the library's integrated library system, (Polaris)
  • Understand and able to deploy Polaris ILS offline system as needed
  • Understand and able to articulate and implement library and CCS consortium circulation policies and procedures

(20%) Outreach and Programming

  • Develop, with guidance from the Head of Youth Services, and present innovative and relevant programs and activities, including STEM, STEAM, and additional programs and activities, which respond to the needs and interests of the community, with a special emphasis on children and teens
  • Assist the Communications Department and Head of Youth Services in the internal and external print, physical, and electronic promotion of library services, resources, and programs
  • Assist the Communications Department in developing and maintaining the library's website content and social media outlets with respect to Youth services, resources, and programs
  • Collect accurate and up-to-date statistics on library events, programs, and services and report same to Department Head

(15%) Reference and Reader's Advisory Activities and General Assistance

  • Maintain current knowledge of the library's collection and electronic resources
  • Provide patron assistance, and respond to reference and research questions, and reader's advisory questions using print and digital resources
  • Enforce policies, procedures, and guidelines governing patron use of and behavior in the library. Redirect inappropriate patron behavior into conduct that is conducive to a welcoming, user-friendly, and peaceful atmosphere, particularly during after-school hours. When necessary, address escalated situations with consistency in a fair but firm and patient manner.
  • Assist and instruct patrons using virtual resources, downloading digital content, using publicly available technology including computers, printers, copiers, scanners, fax, etc. in scheduled group programs or one-on-one training sessions
  • Retrieve requested materials, place holds, and/or initiate interlibrary loans requests

(5%) Other Duties as Assigned (may include, but not limited to those below)

  • Maintain a clean and well-organized circulation desk work area
  • Perform library and department opening and closing procedures
  • Attend consortium, professional, community, committee, and library meetings and conferences, continuing education, and training sessions as requested
  • Serve on library committees as requested
  • Maintain record and files of all fines, billing invoices and reconciliations as requested
  • Other duties as assigned

Knowledge, Competencies, and Abilities

  • Ability to learn and complete computerized circulation functions and procedures
  • High degree of organizational skills with careful attention to detail
  • Ability to set priorities, handling multiple tasks and patron service points simultaneously
  • Ability to operate a cash register and make change
  • Ability to solve problems
  • Pleasant and professional personality; excellent customer service skills
  • Excellent verbal and written communication and interpersonal skills
  • Demonstrated initiative and flexibility to adjust to changes in directions and priorities and accept new challenges, responsibilities, and assignments
  • Ability to work independently and as a team member
  • Commitment to a flexible work schedule, including days, evenings, and weekends
  • Ability to follow direction and to multi-task
  • Ability to search library databases efficiently
  • Ability to understand oral and written directions in English
  • Ability to read, write, and communicate fluently in English
  • Competent in use of the library's two-way security intercom system
  • Strong interest and ability to explore new materials and technologies with ability to learn, use, and teach new technologies
  • Ability to set priorities to meet assignment deadlines with minimal supervision
  • Enthusiasm for children, and youth literature and activities
  • Understand and able to articulate and implement library policies and procedures, and in particular, library and CCS consortium circulation policies and procedures
  • Understand and use technology systems and equipment as outlined in the Lake Forest Library Technology Core Competencies in the areas of hardware, operating system and file management, software applications, and internet

Education and Other Requirements

  • BA or BS in field of study relating to children
  • Minimum 2 years working with children in preschool, school or school or public library
  • Demonstrated ability to work in a fast paced, technology-based environment with library staff, patrons, and children
  • Knowledge of and ability to use Internet search engines, word processing software, email, BS&A payroll system, online computer catalogs, Microsoft Office Suite, Windows operating systems, and other applications in the Lake Forest Library Technology Core Competency Program
  • Experience with social media platforms in professional work setting, preferably in a public library
  • Valid Illinois driver's license, access to a vehicle, and current automobile insurance

Physical Requirements

  • Move, lift, carry and put away items, weighing up to 20 pounds, sometimes repetitively
  • Perform physical activities that require strength and coordination, such as pushing a loaded library cart
  • Remain in a standing or sitting position for extended periods of time
  • Ability to work in an inside environment that provides protection from weather conditions, but not necessarily from indoor temperature and humidity changes
  • Successfully utilize digital communication devices requiring repetitive hand/arm movements

The responsibilities, duties, competencies, abilities, and education and other requirements

outlined above are subject to change.

Illinois is at at-will-state, and as such, ongoing employment is not guaranteed.

The Lake Forest Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will review a reasonable request for accommodation to qualified individuals with disabilities.

To Apply

Application Deadline: 
Open until filled
Application Note: 

Send a cover letter, resume, and a Lake Forest Library Employment Application using the subject line "Facilities Manager" using the information found at https://www.lakeforestlibrary.org/jobs, or mail to c/o Lake Forest Library, 360 E Deerpath Rd, Lake Forest, IL 60045. No phone calls. Applications will be reviewed upon submission. Position open until filled. If you submit an application through Indeed, you will be asked to go to the above website and complete the process.

Application Contact: 
Edward Finn III
Apply To: 
Lake Forest Library
360 East Deerpath Rd.
Lake Forest , IL 60045
Phone: 8478104614
42° 15' 8.01" N, 87° 50' 17.4048" W
Illinois