Staff and Support Directory

General Contact

Member Assistance

RAILS Office:

All RAILS

630.734.5000

Fax:

630.734.5050

Wendy Adams-Good

RSA NFP Member Services Coordinator

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5254

Fax:

309.839.0431

Eric Bain

Technology Special Projects Coordinator

Department:

Special Projects

RAILS Office:

Burr Ridge

630.734.5173

Fax:

630.734.5050

Jessica Barnes

Member Engagement Manager

Department:

Communications

RAILS Office:

Burr Ridge

630.734.5181

Fax:

630.734.5050

Anna Behm

E-Content Specialist

Department:

Resource Sharing

RAILS Office:

Burr Ridge

630.734.5121

Fax:

630.734.5050

Rhonda Bierman

RSA NFP Senior Cataloging and Database Specialist

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5255

Fax:

309.839.0431

Matthew Boeke

Delivery Lead

Department:

Delivery

RAILS Office:

Rockford

630.734.5274

Fax:

779.368.0013

Dan Bostrom

Member Engagement Manager

Department:

Communications

RAILS Office:

Burr Ridge

630.734.5152

Fax:

630.734.5050

Deirdre Brennan

Executive Director

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5146

Fax:

630.734.5050

James Campbell

RSA NFP System Supervisor

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5256

Fax:

309.839.0431

MAGIC Catalog

Support

RAILS Office:

All RAILS

866.940.4082

MAGIC Support Site

PrairieCat Catalog

Support

RAILS Office:

All RAILS

877.542.7257, option 7

PrairieCat Support Site

RSA Catalog

Support

RAILS Office:

All RAILS

866.940.4083

Fax:

309.839.0431

RSA Support Site

SWAN Catalog

Support

RAILS Office:

All RAILS

866.940.4084

SWAN Support Site

RAILS Communications

General Contact

RAILS Office:

All RAILS

630.734.5000, option 3

Fax:

630.734.5050

Samantha Daly

Human Resources Generalist

Department:

Human Resources

RAILS Office:

Burr Ridge

630.734.5139

Fax:

630.734.5060

RAILS Delivery

Help Desk

Department:

Delivery

RAILS Office:

All RAILS

866.940.4081, option 1

Delivery Support System

eRead Illinois

Support

RAILS Office:

All RAILS

eRead Illinois Site

Joseph Filapek

Director of Consulting and Continuing Education

Department:

Consulting/Continuing Education

RAILS Office:

Burr Ridge

630.734.5132

Fax:

630.734.5050

Emily Fister

Executive Assistant

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5145

Fax:

630.734.5050

FOIA Requests

Contact

Department:

RAILS Office:

All RAILS

Form and Info

Bill Goetz

Staff Accountant

Department:

Finance

RAILS Office:

Burr Ridge

630.734.5117

Fax:

630.734.5050

Karen Goyer

Administrative Assistant

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5165

Fax:

630.734.5050

Mark Hatch

Delivery and Facilities Director

Department:

Delivery

RAILS Office:

Burr Ridge

630.734.5125

Fax:

630.734.5050

Ryan Hebel

Senior Support Specialist

Department:

Information Technology

RAILS Office:

Burr Ridge

630.734.5192

Fax:

630.734.5050

Mary Hudspeath

Human Resources Coordinator

Department:

Human Resources

RAILS Office:

Burr Ridge

630.734.5140

Fax:

630.734.5060

RAILS Human Resources

Department

RAILS Office:

All RAILS

Anna Hutson

RSA NFP Member Services Supervisor

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5265

Galin Iliev

Network Administrator

Department:

Information Technology

RAILS Office:

Burr Ridge

630.734.5193

Fax:

630.734.5050

RAILS Information Technology

Help Desk

Department:

RAILS Office:

All RAILS

630.734.5290

Jeanne Johansen

Accounting Specialist

Department:

Finance

RAILS Office:

Burr Ridge

630.734.5135

Fax:

630.734.5050

Doug King

RSA NFP System Coordinator

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5259

Fax:

309.839.0431

Jim Kregor

Director of Finance and Human Resources

Department:

Finance

RAILS Office:

Burr Ridge

630.734.5147

Fax:

630.734.5050

Patty Kweram

RSA NFP Member Services Specialist

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5257

Fax:

309.839.0431

Erica Laughlin

RSA NFP Cataloging and Database Supervisor

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5260

Fax:

309.839.0431

John Lepacek

Delivery Lead

Department:

Delivery

RAILS Office:

Bolingbrook

630.734.5212

Fax:

815.886.5651

Library Learning

Help Desk

RAILS Office:

All RAILS

L2 Help Page

Deborah Mitchener

Accounting Specialist

Department:

Finance

RAILS Office:

Burr Ridge

630.734.5116

Fax:

630.734.5050

Robert Morgan

Interim Delivery Services Manager

Department:

Delivery

RAILS Office:

East Peoria

630.734.5263

Fax:

309.839.0431

Kendal Orrison

RSA NFP LLSAP Services Manager / RSA NFP Executive Director

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5261

Fax:

309.839.0431

Veronda Pitchford

Director, Membership Development and Resource Sharing

Department:

Resource Sharing

RAILS Office:

Burr Ridge

630.734.5119

Fax:

630.734.5050

Jane Plass

Associate Executive Director

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5129

Fax:

630.734.5050

Jody Rubel

Administrative Assistant

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5137

Fax:

630.734.5050

Lisa Schemensky

RSA NFP Cataloging & Database Coordinator

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5262

Fax:

309.839.0431

Justin Schmidt

System Administrator

Department:

Information Technology

RAILS Office:

Burr Ridge

630.734.5191

Fax:

630.734.5050

Margae Schmidt

Administrative Assistant

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5166

Fax:

630.734.5050

Anne Slaughter

Director of Technology Services

Department:

Administration

RAILS Office:

Burr Ridge

630.734.5127

Fax:

630.734.5050

Brian Smith

Applications & Web Developer

Department:

Communications

RAILS Office:

Burr Ridge

630.734.5159

Fax:

630.734.5050

Wesley Smith

Information Technology Manager

Department:

Information Technology

RAILS Office:

Burr Ridge

630.734.5136

Fax:

630.734.5050

Brock Spencer

Delivery Facility Associate

Department:

Delivery

RAILS Office:

Bolingbrook

630.734.5170

Fax:

630.734.5050

RAILS Staff

Web Admin

Louise Svehla

Consulting and Continuing Education Specialist

Department:

Consulting/Continuing Education

RAILS Office:

Burr Ridge

630.734.5133

Fax:

630.734.5050

Sharon Swanson

Staff Accountant

Department:

Finance

RAILS Office:

Burr Ridge

630.734.5123

Fax:

630.734.5050

Russell Theobald

Delivery Services Manager

Department:

Delivery

RAILS Office:

East Peoria

309.740.3558

Fax:

309.839.0431

Dawne Tortorella

MAGIC LLSAP Services Manager

Department:

LLSAP - MAGIC

RAILS Office:

Burr Ridge

630.734.5178

Fax:

630.734.5050

Martha Troxell

RSA NFP Member Services Supervisor

Department:

LLSAP - RSA

RAILS Office:

East Peoria

630.734.5264

Fax:

309.839.0431

Demond Warfield

Delivery Services Manager

Department:

Delivery

RAILS Office:

Burr Ridge

630.734.5142

Fax:

630.734.5050

Todd Williams

Delivery Services Manager

Department:

Delivery

RAILS Office:

Coal Valley

630.734.5240

Fax:

309.517.1567

Mary Witt

Communications Director

Department:

Communications

RAILS Office:

Burr Ridge

630.734.5124

Fax:

630.734.5050

Nicole Zimmermann

Marketing and Public Relations Specialist

Department:

Communications

RAILS Office:

Burr Ridge

630.734.5113

Fax:

630.734.5050

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