Public Services Associate II


Wauconda Area Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
16 hours per week, one Saturday and one Sunday per month. Wed 1-5 p.m., Thurs 1-9 p.m., Fri 8:30 a.m. - 1 p.m., Saturday 8:30 a.m. - 5 p.m., Sunday 11:30 a.m. - 4 p.m.
$13.00/hour. Benefits include pro-rated vacation time and paid holidays.


Provide exceptional customer service in a friendly and professional manner to create a positive library experience for patrons.

Essential Job Duties:

  • Provide friendly and professional customer service on the telephone, in person, and when using electronic communication. Accurately respond to patron questions at the Check Out Desk.
  • Handle incoming and outgoing materials efficiently.
  • Effectively resolve patron misunderstandings or complaints.
  • Handle money transactions accurately.
  • Assist with projects as needed.
  • Demonstrate excellent problem solving skills, flexibility and sound and independent judgment.
  • Comfortably use technology.
  • Work productively in a fast-paced team environment without direct supervision.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Perform other duties as assigned.

Education and Experience Required:

  • High school graduate or equivalent.
  • A minimum of 2 years of library work experience or service related work experience.
  • Regularly required to talk, hear and see. Must be able to read 9-point font.
  • Frequently required to sit, stand, walk and reach with hands and arms.
  • Occasionally lift, push or move up to 50 pounds. Requires working outdoors for duties as assigned.

To Apply

Application Deadline: 
Open until filled
Application Note: 

Please submit a resume and application.

Application Contact: 
Public Services Manager
Apply To:
801 N. Main Street
Wauconda , IL 60084
Phone: 847-526-6225
42° 16' 14.4084" N, 88° 8' 41.7192" W