Studio Services Assistant Manager


Fountaindale Public Library District
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Full Time
Full-time/Non-exempt position (37.5 hours per week) includes evening and weekend hours
$23.35 per hour. Generous benefit package includes 8 holidays per year plus additional paid time off. IMRF (Illinois Municipal Retirement Fund) is included as well as medical, dental, vision and life insurance options.

The popularity of Fountaindale Public Library's premiere digital media lab, Studio 300, continues to grow. And that creates an opportunity for YOU to help our community tell their stories using digital media and explore Maker functions.

Can you juggle a diverse range of simultaneous duties? Do you possess supervisory skills working with talented creatives? Are you a versatile computer and media professional with comprehensive skills and knowledge? Are you experienced with Maker concepts and machinery? Do you enjoy working with others to solve their technology challenges? If so, we'd like to talk to you about joining our progressive workplace as a Studio Services Assistant Manager of Fountaindale Public Library's premiere digital media lab - Studio 300.

Are you up for the challenge? Read on for a complete job description of the position. And if this feels like a good fit for you, apply today.


  • Provides consistent, gracious and friendly service to internal and external patrons.
  • Understands and enforces District policies and procedures while safeguarding intellectual freedom and patron privacy.
  • Demonstrates an understanding of, and respect for, the diversity of patrons, coworkers and supervisors, and the community as a whole.
  • Coordinates, supervises, hires, trains, and schedules Studio Services Specialists to provide programming, patron assistance, and promotion of library services to patrons.
  • Coordinates daily customer service operations. Supervises, evaluates, coaches, and supports staff performance and makes sure they adhere to policies and guidelines and actively participates in the developmental plans and customer service training and techniques for staff.
  • Works with Studio Services Manager to establish benchmarks, and to develop, design and integrate initiatives and services for patrons and to improve work processes for staff.
  • Actively pursues opportunities to increase knowledge of current information, technology and library trends at the local and regional library level. Researches emerging multimedia technology trends and makes recommendations for augmenting the Studio Services collection. Participates in professional development activities relating to areas of responsibility.
  • Demonstrates verbal and written ability to appropriately respond to, or refer, complex and difficult requests and situations.
  • Assists with coordinating, scheduling, and evaluating Studio Services programs and initiatives under leadership of the Studio Services Manager.
  • Coordinates, plans, prepares, and participates in cross-departmental programming committees or projects.
  • Assists Studio Services Manager with monitoring the Studio Services budget.
  • Prepares and submits required records, reports, statistics, and purchase requests in keeping with the policies and procedures of the library.
  • Works with the Studio Services Manager to assist with maintaining and replacing multimedia systems, audio/video equipment and portable equipment as needed. Works with Information Technology department and outside vendors to solve problems with Studio 300 equipment.
  • Works with the Studio Services Manager to assist with promoting Studio Services offerings, along with updates to website, social media sites and digital signage, as well as collaborating with the Communications Manager on promotional needs.
  • Acts as department lead in absence of Studio Services Manager.
  • Assumes building responsibility as required.
  • Performs other miscellaneous duties as assigned.

Minimum Qualifications:


Requires multimedia, audio and video production, photography, computer graphic skills, or other related field expertise acquired through completion of an Associate's degree program or equivalent from an accredited college or university.


Minimum of three years experience and demonstrated knowledge in a related field. One to three years of supervisory experience preferred.


Office & Library

  • Within a team environment, he or she demonstrates strong leadership and enthusiastically cultivates positive working relationships.
  • Strong knowledge in Mac and Windows operating systems and hardware.
  • Strong knowledge and experience with audio, video, animation, photography, illustration, music, and related consumer and professional digital media content creation, software (Adobe Creative Cloud, iLife, etc.) and production equipment.
  • Basic knowledge of desktop publishing.
  • Ability to effectively adapt to and integrate new technologies.
  • Ability to troubleshoot minor problems with computer hardware, software and peripherals.
  • Ability to incorporate technology into programming and other public services.
  • Ability to exercise reasonable and independent judgment and discretion.
  • Ability manage and prioritize multiple tasks.
  • Strong knowledge on emerging technologies in the digital media field.
  • Basic knowledge of reference techniques and digital information retrieval.
  • Basic knowledge of productivity suites and integrated library systems.
  • Ability to analyze and synthesize data to produce new or revised processes and procedures.
  • Ability to adapt to change.


  • Provides consistent, gracious and friendly service to internal and external customers.
  • Communicates effectively in English, both orally and in writing.
  • Speaking skills in other languages, particularly Spanish, is a plus.
  • Ability to establish and maintain effective working relationship with staff and public.
  • Ability to stay calm and effective in difficult situations.
  • Ability to empathize and relate to the needs of all patrons.
  • Ability to translate technology into basic methodologies while training patrons and staff.
  • Strong public presentation and instructional skills.

Supervisory Responsibility:

Position has supervisory responsibility. Interview, hire, train, encourage, review work, inspire, assist, develop, counsel, evaluate, discipline and enforce library rules and policies.


Internal: Library staff and management.

External: Patrons, school staff, performers, community organizations, vendors and staff from other libraries.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job.

Physical requirements include: good speaking, hearing and vision ability, ability to push carts of library materials weighing up to 100 pounds daily, lifting materials weighing up to 50 pounds occasionally and up to 20 pounds daily.

Working Conditions:

Work is performed in a typical library environment. Full-time position. Requires weekend and evening work.

To Apply

Application Deadline: 
Open until filled
Application Note: 

Applications received by Wednesday, July 24 will receive first consideration. Position will remain open until filled.

Please visit the library's website at for additional information and application. To apply for this position an Application for Employment is required. Applications can be sent directly to the library to the attention of Human Resources, 300 West Briarcliff Road, Bolingbrook, IL 60440 or emailed to

No phone calls please. Equal Opportunity Employer.

Apply To: 
Fountaindale Public Library District
300 W. Briarcliff Road
Bolingbrook , IL 60440
Fax: 630-759-6180
41° 41' 55.8312" N, 88° 4' 46.074" W