Schedule: 38 Hours a week
The St. Charles Public Library District is seeking a qualified IT Manager for our facility.
The award-winning St. Charles Public Library District is located in the scenic Fox River Valley, 35 miles west of Chicago. The Library serves a district population of 55,092 residents and has a staff of 113.
Responsible for the management of the library's information technology network, systems, software, hardware and technology infrastructure; responsible for the management of the library's IT staff and Help Desk functions and capabilities; provides expert professional advice and guidance on information technology including operations and maintenance to achieve the Library's goals and objectives.
This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
- Provides planning, implementation, management and evaluation of IT activities and events; directs and coordinates all pertinent library initiatives and programming partnerships and technology classes and instruction.
- Contributes to the overall quality of the department's service provision by developing and coordinating projects and by reviewing, recommending and implementing improved policies, procedures and services in relation to the changing needs of the library.
- Plans, organizes, administers, reviews and evaluates the activities of all IT staff.
- Manages operations of the IT Help Desk; evaluates and analyzes issues, and recommends and implements solutions to safeguard computer operations and to maintain and improve the productivity of end users of the computer systems.
- Ensures consistent, timely, and effective response for all technology incidents and service requests reported by patrons and staff; monitors service level performance, and user satisfaction of services provided.
- Submits and manages assigned budgets and grants.
- Manages IT vendor relationships in regards to pricing, services, and delivery agreements.
- Recommends selection of staff; trains staff and provides for their professional development; recommends discipline as required.
- Trains staff in hardware and software application.
- Communicate regularly with library users for outages, events, and updates to alert users of impacts to computer productivity.
- Oversees IT infrastructure performance; oversees network security.
- Maintains current knowledge of library and technology trends evaluates, emerging technologies and recommends strategies for improving efficiency and effectiveness of operation.
- Serves as the IT liaison between the library and its consortium network.
- Oversees the production and maintenance of records and statistical reports.
- Serves as "Manager in Charge" as required.
- Member of the Management Team and contributes to the attainment of departmental and library goals and objectives through compliance with library policy and procedures.
Required Knowledge and Skills
- Library policies and procedures.
- Operational capabilities and limitations of various computer environments, from large-scale settings to personal computer and local area networks.
- Hardware and software for various business, administrative, data communications and technical applications.
- Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
- Principles and practices of project management.
- Administrative principles and practices, including goal setting, program development, implementation and evaluation.
- Principles and practices of developing teams, motivating employees and managing in a team environment.
- Job planning, prioritizing and scheduling techniques.
- Principles and practices of IT purchasing and vendor management.
- Records management principles and practices.
- Principles and techniques of effective written materials and documentation.
- Correct business English, including spelling, grammar and punctuation.
- Techniques for working effectively with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.
- Analyzing, complex requirements and procedures to determine the hardware and software requirements of various information technology users.
- Developing standards and procedures used by others to efficiently utilize information technology capabilities.
- Developing and managing budgets.
- Planning, organizing, assigning and supervising the work of others.
- Preparing clear, accurate, and concise program documentation, user procedures, reports of work performed, and other written materials.
- Troubleshooting a variety of hardware and software systems and environments.
- Gathering and analyzing performance statistics.
- Preparing clear and concise documentation, user instructions, reports, correspondence and other written materials.
- Using initiative and independent judgment within established procedural guidelines.
- Assessing and prioritizing multiple tasks, projects and demands.
- SUPERVISORY RESPONSIBILITY:
- IT Network Systems Administrator
- IT Technician(s)
- IT Associate(s)
- All IT positions
Education and Experience:
Bachelor's Degree in computer sciences, information technology, or a related field; AND five (5) years of supervisory/managerial experience over IT development and operations; OR an equivalent combination of education, training and experience. Library technology experience preferred.