Information Services Passport Acceptance Clerk


Gail Borden Public Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
12 hours per week; mostly weekend hours, but may include other daytime and evening shifts. Schedule may vary from week to week. Potential for occasional extra hours.
$13.85 per hour

The Gail Borden Public Main Library has a part-time position available at the public Information Desk in the Information Services Department.

Responsibilities include, but are not limited to:

  • Accepting U.S. Passport applications
  • Responding to customer inquiries about passports
  • Completion of annual passport processing certification and ongoing training
  • Answering phone calls and providing in-person directional assistance to library users
  • Working with a team to ensure excellent customer service

Eligibility requirements to become a U.S. Passport Acceptance Agent:

  • U.S. citizen or a U.S. non-citizen national
  • 18 years of age or older
  • Does not have a record of either: (i) A Federal or State felony conviction; or (ii) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.

Other Qualifications:

  • High School diploma or equivalent
  • Good clerical and communication skills
  • Must have excellent customer service and interpersonal skills
  • Spanish language skills are a plus

To Apply

Application Deadline: 
Date below
Deadline Date: 
Wednesday, March 28, 2018
Application Note: 

Please submit a cover letter, resume, and Employment Application to or to: Gail Borden Public Library, C/o Human Resources, 270 N. Grove Avenue, Elgin, IL 60120. A link to the Employment Application is found on the library's website,

Application Contact: 
Linda Niemisto
Apply To: 
Gail Borden Public Library
270 N. Grove
Elgin , IL 60120
Phone: 847-742-2411
Fax: 847-742-0485