Explore tools and resources library staff need to conduct an effective genealogy reference interview plus basic search strategies and case studies to help hone your skills.
Agenda:
* Conducting a reference interview
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Libraries need grant funds to supplement their budgets and help their dollars stretch farther. While all grants require something a little different, common elements like narratives stories, project plans, timelines, partnerships, budgets, progress reports and evaluations are part of ...Read more
Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended ...Read more
The 2020 Census begins soon, and libraries have been called upon to facilitate a complete and correct count. This webinar aims to answer remaining questions and give your staff the confidence they need to assist the public.
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The majority of library visitors are comfortable navigating their way through the library, approaching staff with questions and using available resources. But for some, these basic library experiences can be intimidating. This webinar will provide participants with the tools ...Read more
What are the current technology trends that everyone seems to be talking about? Join Brian Pichman of the Evolve Project as he leads us on a journey of technology and how you and your library can remain ahead as ...Read more
Join Brian Pichman of the Evolve Project as he highlights this year's biggest technology trends and what it means for 2018. What changes are on the horizon and what are the hot tech buzzwords? What technologies should we hold out ...Read more
Learn how to use your statistics, user feedback, and staff experience to identify possible Interlibrary Loan (ILL) workflow redesigns. See how "user stories" can help pinpoint problems and give ideas for solutions. Explore ways to assess the efficacy of a ...Read more
