Mail Delivery: Postage Reimbursement
Libraries that make infrequent use of interlibrary delivery may receive RAILS support in the form of reimbursement of postage incurred to lend or return library materials within Illinois. If your library's System Delivery Route is listed as "Mail" in the Library Learning (L2) directory, please use the attached form to request postage reimbursement.
We do not reimburse postage for out-of-state interlibrary loans.
On Demand Van Delivery
Libraries on an "on call" or "on demand" schedule for one of our van delivery routes should use our Delivery Help Desk ticketing system to request a pick-up.
To place a request, send an email to firstname.lastname@example.org. Send your message from the email address used for your Library Learning (L2) account, to ensure that the ticketing system will route your message to the correct RAILS service center.
Courier Service for Libraries in Chicago
We contract with Comet Messenger Service to provide delivery of library materials for special and academic libraries (except for Illinois Library Delivery Service stops) in the city of Chicago. Library materials are items that are classified, cataloged and available for loan to other libraries.
Eligible libraries may arrange a delivery online, at https://rails.oe.agentgrid.net.
Courier service is available Monday through Friday, excluding major holidays (New Year's Day, Memorial Day, Labor Day, Thanksgiving, Christmas). Same-day delivery is available when requested by 11:00 a.m.
For detailed information and instructions, see the attachment below. Log in to see the username and password for ordering Comet delivery.