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Genealogy Basics for Library Staff

Library Types: 
Academic
Public
Category: 
Genealogy & Local History
Reference

Explore tools and resources library staff need to conduct an effective genealogy reference interview plus basic search strategies and case studies to help hone your skills.

Agenda:
* Conducting a reference interview
...Read more

Grant Writing

Library Types: 
Academic
Public
School
Special
Category: 
Grant Writing

Libraries need grant funds to supplement their budgets and help their dollars stretch farther. While all grants require something a little different, common elements like narratives stories, project plans, timelines, partnerships, budgets, progress reports and evaluations are part of ...Read more

Handling Difficult Customers

Library Types: 
Academic
Public
School
Special
Category: 
Customer Service

Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended ...Read more

Impact DuPage

Library Types: 
Academic
Public
School
Special
Category: 
Reference
Reference
Electronic Resources

Inclusive Programming for Adults with Developmental Disabilities

Library Types: 
Public
Category: 
Equity, Diversity & Inclusion
Library Programming
Reference

The majority of library visitors are comfortable navigating their way through the library, approaching staff with questions and using available resources. But for some, these basic library experiences can be intimidating. This webinar will provide participants with the tools ...Read more

Innovative Technologies and Tech Trends

Library Types: 
Academic
Public
School
Special
Category: 
Technology

What are the current technology trends that everyone seems to be talking about? Join Brian Pichman of the Evolve Project as he leads us on a journey of technology and how you and your library can remain ahead as ...Read more

Innovative Technologies and Tech Trends

Library Types: 
Academic
Public
School
Special
Category: 
Technology

Join Brian Pichman of the Evolve Project as he highlights this year's biggest technology trends and what it means for 2018. What changes are on the horizon and what are the hot tech buzzwords? What technologies should we hold out ...Read more

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