Our goal is to make non-law library staff feel at ease with patron legal queries. We will discuss the difference between legal advice and legal information; the Illinois Supreme Courts Access to Justice initiative and what it means to our ...Read more
Continuing Education Archives
Want to build a website but not sure where to start? Join Brian Pichman as he shows you the quick tips for getting a website building on Drupal up and running. Drupal is a Content Management System; that if properly ...Read more
Are you dreading an upcoming weeding project? Do your collections need refreshing but you don't know where to start?
Everything you wanted to know about weeding and then some: the why, the how, the pitfalls, and the ...Read more
Based on the popular "Top Five" programs at recent Public Library Association conferences, this program offers a quick rundown of the top things to know in some of the most popular genres, including each genre's top five authors, trends, and ...Read more
Functional Requirements of Bibliographic Records (FRBR) is the underlying conceptual model of Resource Description and Access (RDA). This webinar will provide a brief description of how FRBR relates to cataloging and a library's database.
Librarians are on the front lines when it comes to genealogy help. Many patrons, who are new to genealogy, need some direction towards the types of records that exist and how they can be located. This 90 minute session will ...Read more
Explore tools and resources library staff need to conduct an effective genealogy reference interview plus basic search strategies and case studies to help hone your skills.
* Conducting a reference interview
Libraries need grant funds to supplement their budgets and help their dollars stretch farther. While all grants require something a little different, common elements like narratives stories, project plans, timelines, partnerships, budgets, progress reports and evaluations are part of every ...Read more
Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions ...Read more