Continuing Education Archives

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Featured Program

Genealogy @ Your Reference Desk

Library Types: 
Public
Category: 
Reference

Librarians are on the front lines when it comes to genealogy help. Many patrons, who are new to genealogy, need some direction towards the types of records that exist and how they can be located. This 90 minute session will ...Read more

Genealogy Basics for Library Staff

Library Types: 
Academic
Public
Category: 
Genealogy and Local History
Reference

Explore tools and resources library staff need to conduct an effective genealogy reference interview plus basic search strategies and case studies to help hone your skills.

Agenda:
* Conducting a reference interview
...Read more

Grant Writing

Library Types: 
Academic
Public
School
Special
Category: 
Grant Writing

Libraries need grant funds to supplement their budgets and help their dollars stretch farther. While all grants require something a little different, common elements like narratives stories, project plans, timelines, partnerships, budgets, progress reports and evaluations are part of every ...Read more

Handling Difficult Customers

Library Types: 
Academic
Public
School
Special
Category: 
Customer Service

Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions ...Read more

Impact DuPage

Library Types: 
Academic
Public
School
Special
Category: 
Reference
Reference
Electronic Resources

Inclusive Programming for Adults with Developmental Disabilities

Library Types: 
Public
Category: 
Reference
Library Programming

The majority of library visitors are comfortable navigating their way through the library, approaching staff with questions and using available resources. But for some, these basic library experiences can be intimidating. This webinar will provide participants with the tools to ...Read more

Innovative Technologies and Tech Trends

Library Types: 
Academic
Public
School
Special
Category: 
Technology

What are the current technology trends that everyone seems to be talking about? Join Brian Pichman of the Evolve Project as he leads us on a journey of technology and how you and your library can remain ahead as the ...Read more

Introduction to Library Security (Part 1 of 2)

Library Types: 
Academic
Public
School
Special
Category: 
Facilities
Library Management

This 2-part webinar will discuss security in a library setting.

Topics Part 1:
* Introduction to security in a library setting
* What is an employee's role in implementing security
...Read more

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