Based on the popular "Top Five" programs at recent Public Library Association conferences, this program offers a quick rundown of the top things to know in some of the most popular genres, including each genre's top five authors, trends, and ...Read more
Librarians are on the front lines when it comes to genealogy help. Many patrons, who are new to genealogy, need some direction towards the types of records that exist and how they can be located. This 90 minute session will ...Read more
Explore tools and resources library staff need to conduct an effective genealogy reference interview plus basic search strategies and case studies to help hone your skills.
Agenda:
* Conducting a reference interview
...Read more
Libraries need grant funds to supplement their budgets and help their dollars stretch farther. While all grants require something a little different, common elements like narratives stories, project plans, timelines, partnerships, budgets, progress reports and evaluations are part of every ...Read more
Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions ...Read more
The majority of library visitors are comfortable navigating their way through the library, approaching staff with questions and using available resources. But for some, these basic library experiences can be intimidating. This webinar will provide participants with the tools to ...Read more
What are the current technology trends that everyone seems to be talking about? Join Brian Pichman of the Evolve Project as he leads us on a journey of technology and how you and your library can remain ahead as the ...Read more
Join Brian Pichman of the Evolve Project as he highlights this year's biggest technology trends and what it means for 2018. What changes are on the horizon and what are the hot tech buzzwords? What technologies should we hold out ...Read more
Learn how to use your statistics, user feedback, and staff experience to identify possible Interlibrary Loan (ILL) workflow redesigns. See how "user stories" can help pinpoint problems and give ideas for solutions. Explore ways to assess the efficacy of a ...Read more
