Northbrook

B'LONG Meeting

Meeting
10:00 am to 12:00 pm
We are a group of outreach specialists, librarians, managers, and support staff dedicated to bringing outreach services to meet the unique needs of each of our libraries populations. We meet to share programming ideas, marketing tips, and ways to partner with community organizations. We promote and...

Welcome to Our Library! Delivering Customer Service that Builds Loyal Patron Relationships

Program
9:30 am to 4:30 pm
*This is a full day customer service workshop. There will be a one hour break for lunch on your own. Lunch will NOT be provided.* Your patrons only care what you know; when they know that you care. The relationships that library staff and management builds with their patrons will be greatly...

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