"Not Who But How" Internal and External Customer Service

This free presentation on March 14th, 2016 from Michelle Petersen, Head of Circulation at Plainfield Public Library, will give all types of libraries ideas for encouraging staff to work together to provide excellent customer service, not just externally to patrons but internally to fellow staff. Whether you are an academic, public, school or special library this presentation will give you tips and tricks to improve staff relations with each other and the public and focus on "not who, but how." This presentation is open to staff and leadership of all RAILS libraries.

The presentation will follow the schedule below, feel free to come for just part of the day!

1-3:15pm "Not Who But How"

15 Minute Break - small snacks and beverages will be provided.

3:30-4:30pm "Motivating Staff with Little or No Money"

4:30-5pm Wrap up, questions and discussions

Please join us for this free CE event to be held at Black Hawk College Moline Campus in the New Health Sciences Center, Auditorium 203.

We are limited to 60 attendees, so please register soon!

Link to register on L2: https://www.librarylearning.info/events/?eventID=22186

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