School

Handling Difficult Customers

Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions can help you...

Makerspace Networking Group

Whether you're already up and running or just thinking about getting your Makerspace started, come and share your ideas with this new networking group! We're the right spot to ignite new ideas for the natural-born maker or the novice. Join library leaders from both sides of this spectrum to share experiences researching, building and rethinking the library and Maker communities.

We want to spark conversation and expand your support network no matter where you are on your Makerspace journey.

Technology Management

Technology management in libraries is a big topic -- this webinar is designed to help you think differently about tech and make it an asset instead of a burden. We'll start with clear vision, dive into the nuts and bolts of managing technology, strategies to make wise choices in implementation, and...

The Accidental Leader

Leadership may not be something you aspire to, but you may find yourself in a leadership role unexpectedly: the manager gets sick, takes another job, or is let go, and you are the lucky choice to assume her position, either temporarily or permanently. How do you quickly find the internal and...

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