Circulation Check-out Assistant

Library

Employer/Library: 
Indian Trails Public Library District
Library Type: 
Public Library
Illinois County: 
Cook

Position Details

Full Time or Part Time: 
Part Time
Hours: 
21 hours per week
Salary: 
$14.81/hour

Are you a positive individual with an aptitude for providing exceptional customer service? Are you organized and have the ability to multi-task? Do you thrive in a team environment and like helping people? If so, this opportunity may be for you!

The Indian Trails Public Library District (ITPLD) is seeking a Circulation Assistant (check-out) to join our team! This position is a part-time opportunity with an average work week of 21 hours. These hours are a mix of days, nights, weekends and holidays.

Some of the job duties include:

Staffing the Circulation desk or drive up window while providing outstanding customer service to our members.

Assist members and staff in the materials check-out process, including account information retrieval, payments, and other concerns.

Register new library members, maintain accurate records in library database and maintain library members' confidentiality.

Perform claims returned procedures; process overdue and reserve items and assist members with self-check stations.

Contact members and follow up on lost or missing items or service requests.

File requested items on hold shelves; identify damaged and/or incomplete items and route items to the appropriate area.

Greet everyone who enters the library in a professional, friendly manner.

Cross train to assist in the materials check-in process including sorting materials, content and condition checks of materials, checking in materials, running and pulling unclaimed holds, and other check-in duties as needed.

Supports the Circulation Supervisor by assisting with the training of new employees as needed as assigned by the Supervisor.

Promote materials, programs, events, and services provided by the library.

Perform other duties as assigned.

This opportunity requires:

High school diploma or equivalent certifications and/or experience required.

Qualified candidates must have superb customer service skills.

Ability to multitask, have attention to details and excellent organizational skills.

Ability to use computers and relevant software including but not limited to Google products.

Ability to communicate effectively, use good judgment in the decision making process, and work both independently and as part of a team.

Flexibility to be able to work days, evenings, weekends, and holidays.

To Apply

Application Deadline: 
Open until filled
Application Note: 

This position is eligible for pro-rated vacation and sick time and IMRF participation. The library supports continued learning and professional growth.

To apply:
Send a cover letter and resume via e-mail to HR at hr@itpld.org.
Please include the job title in the subject line. No phone calls please.

Application Contact: 
Human Resources
Apply To: 
Indian Trails Public Library District
355 Schoenbeck
Wheeling , IL 60090 42° 7' 57.6588" N, 87° 56' 42.7128" W
Illinois