Technology Coordinator

Library

Employer/Library: 
Messenger Public Library
Library Type: 
Public Library
Illinois County: 
Kane

Position Details

Full Time or Part Time: 
Full Time
Hours: 
37.5 with a mix of shifts and weekend rotation
Salary: 
Starts at $60,000 DOQ / salary range grade 8

The lovely Messenger Public Library of North Aurora is seeking a unicorn. A hybrid mix of IT that can serve as the IT administrator and all-around IT Jack/Jill/They of IT trades while also crafting technology-centric programs for patrons, digital instructional learning modules, help us develop and launch into digital and content creation makerspace elements, assist our departments in technology needs and serve as our go-to for hardware and software management. We'd like the position to assist with our next-generation web page development and whatever comes down our pipeline for digital services. Our ideal candidate will be a mix of IT administrator meets Librarian, utilizing their skills for new frontiers.

If this sounds like mix of duties and skills, we indeed know it is. This is a newly crafted and approved position that will likely develop and morph as we go along, and walk the journey of eliminating outsourced IT. We need boots on the ground in the Library as to provide our patrons and staff with the gracious help they need. It is a unique opportunity for a talented individual to step in, and help us develop the role.

About Us

Our Library sits in North Aurora, and is a Village Library serving a community of about 18,000. We are a Goldilocks Library, not too big and not too small in space, budget, and staff size. We sit right by the Fox River, and just a scootch off I-88. We might want to add we are down the street from Woodman's, where gas is standing at $3.99, and our home values are very reasonable to live in a great community. Our Library is about 29,000 square feet, with prairie-style architecture with meeting rooms, study rooms, reading room, a computer lab section and more. Our patron base is a low incident rate group with the occasional typical mix of "working with the public" dynamic, and we appreciate staff that approaches their positions with a heart of service and stewardship to public library service.

We have a staff of 25, a well-seasoned but fairly new to MPL Director, and are focusing on approving our next strategic plan with a variety of ambitious goals in front of us. MPL is focusing on staff stewardship, and actively working to strengthen staff benefits and wage equity as we enhance our culture of kind cooperation with staff members, departments and ideas. Positive-minded individuals are encouraged to apply.

The job specifics per job description:

Technology Coordinator

Level 8 – FY 2023 Salary Schedule

Position Summary:

The Technology Coordinator reports to Administration and works collaboratively with Adult, Circulation, and Youth Services to support IT infrastructure and digital services. This position will facilitate and service the network and technology of the Library and provide IT support to both internal users and patrons while coordinating technology services, instruction, and resources.

This position will teach and instruct technology classes to patrons; implement and coordinate a future digital services/maker lab; and coordinate purchases and licensing of hardware and software. Additional duties of webpage support and other digital responsibilities may be assigned. Adult Reference desk duties will be assigned in rotation with other staff members. This position may serve as a Person-In-Charge.

Essential Functions and Responsibilities:

  • Develop digital and maker space services, aiding patrons and staff on resources and technology. Create effective programming to enhance knowledge and promote the utilization of equipment and resources.
  • Manage and maintain the library's technological equipment, such as computers, tablets, and smartphones.
  • Ensure that library devices interconnect with file servers, email servers, and financial systems seamlessly, serving as a network administrator.
  • Install, upgrade, and manage software and hardware on library devices.
  • Serve as key administration point for SWAN and RAILS technical needs and requirements.
  • Manage all software licensing, recommend hardware and software purchases, and maintain an inventory of all company electronic assets.
  • Provide staff and patrons with training on how to use hardware, software, and cloud-based services.
  • Perform backups and restore lost data as needed.
  • Assist with webpage content and updates, assist with social media.
  • Reference desk service as assigned departmentally

Requirements

  • MLIS/MLS or Bachelor's degree in information technology, computer technology, or a similar field.
  • At least two years of experience as an IT coordinator, technology coordinator, IT librarian or related experience or role.
  • Expertise in IT tools and concepts, such as operating systems and internet protocol suites.
  • Solid knowledge of LAN/WAN configurations.
  • Expertise in configuring and managing Apple iOS and Android devices.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Good interpersonal skills and the ability to work with technical and non-technical personnel.
  • Program planning experience, or ability to create instructional components for patron programs.

Additional Requirements:

  • Understands and practices the mission and vision of the library.
  • Provides firm, fair, consistent, and friendly service to all library users and visitors.
  • Understands and enforces library policy, and follows library procedures, while safeguarding confidential and restricted information.
  • Maintains awareness of behavior and conduct of library users to assist management in providing a safe and welcoming library environment.
  • Knowledge of basic services in Circulation, Youth, and Technical Services Departments, and the ability to assist in other departments as needed.
  • Ability to work days, evenings, and weekends.
  • May serve as Person in Charge as needed in the absence of the library administrator and department managers.
  • Deliver in-person, phone and email access services.
  • Create and contribute to statistical and organizational reports.
  • Contribute and assist in other library departments and library-wide committees as needed.
  • Pursue up-to-date exploration of library principles and best practices through participation in a wide range of learning opportunities.

Employment Standards: Abilities, Skills, Physical Requirements:

  • Ability to perform essential functions with high attention to detail.
  • Ability and willingness to follow directions.
  • Ability to interact with a diverse public in a friendly and professional manner.
  • Ability and willingness to become familiar with the library's collections and services and to encourage their use by the public.
  • Ability to engage with people easily and to express oneself clearly.
  • Ability to add, subtract and multiply using basic mathematic skills in the handling of cash and using a cash register.
  • Ability to prioritize duties, with a focus on strong organizational, problem-solving, and project management skills.
  • Ability to attend to highly detailed customer service transactions.
  • Ability to sit, stand, stoop, bend, lift and move books, carts, and equipment weighing up to 40lbs.
  • Proficiency in spoken and written English
  • Must be able to hear, comprehend, and respond to library patrons, both in person and via the telephone and email.
  • Ability to operate basic office machinery (computer, printer, copier, telephone, fax)
  • Proficiency with or ability to acquire skills with audio-visual equipment
  • Familiarity with content management systems, such as WordPress and Drupal.
  • Ability to work independently or as part of a team.
  • Knowledge of current trends in libraries and the publishing trade, library principles and best practices.
  • Ability to pursue lifelong learning.
  • Ability to contribute to the visionary expansion of the library's virtual and digital services.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Benefits:

This position begins at $60,000 and can be negotiated DOQ (Per salary scale level 8)

37.5 hours with a mix of shifts and weekend rotation

Full IMRF pension plan

Additional 457b retirement plan option through Old Second with an employer matching contribution

100% paid health insurance PPO - small additional cost for employees for HMO

Dental/Vision insurance availability

Life insurance

Paid PTO time first year of service / personal days

Paid holidays and additional 2 floating holidays to honor staff religious and cultural diversity

HR Support and open communication flow

To Apply

Application Deadline: 
Open until filled
Application Note: 

Please submit cover letter, resume and any other details via e-mail to Shannon Halikias at shannon@messengerpl.org

Application Contact: 
Shannon Halikias
Apply To: 
Messenger Public Library
113 Oak Street
North Aurora , IL 60542
Phone: 6308012345
41° 48' 32.634" N, 88° 19' 42.8232" W
Illinois