Digital Services Associate - Full-Time


Wilmette Public Library
Library Type: 
Public Library
Illinois County: 

Position Details

Full Time or Part Time: 
Full Time
Full-time, non-exempt position working 37.5 hours per week. Schedule to include days, nights and a weekend rotation
Starting rate from $15.91/hour DOQ.

Wilmette Public Library is looking for someone with a passion for technology and digital literacy for our Digital Services Associate position. This full-time role is responsible for providing top notch customer service and one-on-one guidance to patrons in our Computer Room, and will also develop and teach course material on a variety of digital literacy topics. The successful candidate will possess patience and excellent communication skills to explain technical material to all types of users, while providing a welcoming and positive library experience.

Essential duties

· Provide exceptional customer service to all patrons at the digital services desk.

· Provides instruction in the use of resources both 1:1 and to groups; creates and teaches a variety of digital literacy classes.

· Assist patrons using library computers, printers, scanners, microfilm readers, copiers, and other technology equipment. Troubleshoot common technology issues.

· Assist with the set-up of technology for library programs and events, as needed.

· Assist patrons using digital library services, such as borrowing e-books or streaming media.

· Maintains knowledge of tools and resources for digital media creation (audio, images, and video)

· Maintains awareness of and demonstrates ease and comfort with emerging technologies.


· One year experience working with the public required. Experience in public library setting preferred.

· HS Diploma or GED required. Some college coursework preferred.

· Teaching and/or coaching experience with teens and adults.

· Exceptional customer service skills required.

· Ability to work both independently and in a team setting.

· Schedule includes daytime, evening, and weekend hours.


· Excellent healthcare benefits including medical, dental and vision.

· Employer-funded Health Reimbursement Account.

· Healthcare and Dependent Care Flexible Spending Accounts.

· Participation in Illinois Municipal Retirement Fund (IMRF).

· Voluntary 457 Retirement Account eligibility.

· Annual benefit time: 10 vacation days, 12 sick days, 2 personal days, and 5 Bank Days (Floating Holidays). First year benefit time will be prorated based on date of hire.

· 8 paid holidays.

· 8 weeks Parental Leave and Tuition Reimbursement eligibility after 1 year of service.

To Apply

Application Deadline: 
Open until filled
Application Note: 

Interested candidates should submit a cover letter, resume and application for consideration. To download an application and view the full job description, please visit our website at All applications must be filled out completely and submitted along with the other documents to:

Michael Boone, PHR

Manager of Human Resources

Wilmette Public Library

Wilmette Public Library is a Drug Free workplace and an EOE employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Application Contact: 
Michael Boone
Apply To:
1242 Wimette Ave
Wilmette , IL 60091
Phone: 8472565025
42° 4' 29.8164" N, 87° 42' 33.5988" W