Lake Forest Library, Lake Forest, Illinois is seeking a Media Lab Assistant/Technology Instructor to perform specific tasks related to the Media Lab to deliver outstanding library services, resources, and programs and concierge level customer service to all patrons to further the library's mission to inspire lifelong learning, promote the free and respectful exchange of ideas, and build community. This position has no supervisory role.
Reports to: Head of Adult Services Department
Schedule: 18 hours per week, includes days, evening, and weekends
Benefit: pro rata vacation and sick leave benefits
Non-exempt position open until filled; applications reviewed upon receipt.
Responsibilities and Duties
- Provide friendly, knowledgeable technology assistance to patrons using the Media Lab, which contains hardware and software for digitizing images and videos, as well as the Adobe suite of products and more
- Create and maintain Media Lab user print and e-resource guides
- Offer technology assistance to patrons with computers, Microsoft Office, web browsers, Apple and Android devices, and more
- Assist in the development and maintenance of a Media Lab policy and procedures manual
- Monitor Media Lab reservation process, equipment, software and supplies
- Collect and maintain accurate Media Lab use statistics and report them to the Head of Adult Services Department or other assigned
- Enforce policies, procedures, and guidelines governing patron use of and behavior in the Media Lab and in the Library
- Track new technologies and library trends with respect to the Media Lab and new technology
- Develop and deliver monthly technology classes in subjects such as Microsoft Office, Adobe products, content management systems, social media, apps and more
- Review library newsletter, weekly staff e-news, and social media to provide patrons with information on library programs and activities
- Assist and instruct patrons using virtual resources, downloading digital content, using publicly available technology including computers, printers, copiers, scanners, fax, etc. in scheduled group programs or one-on-one training sessions
Knowledge, Competencies, and Abilities
- High degree of organizational skills with careful attention to detail
- Pleasant professional personality; excellent customer service skills
- Excellent verbal and written communication and interpersonal skills
- Demonstrated initiative and flexibility to adjust to changes in directions and priorities and accept new challenges, responsibilities, and assignments
- Proficient in working with Adobe Photoshop, InDesign, and Illustrator
- Experience with iMovie
- Ability to work independently and as a team member
- Ability to follow direction and to multi-task
- Commitment to a flexible work schedule, including days, evenings, weekends, and split shifts
- Ability to troubleshoot hardware and software issues
- Proficient in the use of electronic communication tools and content, social media, content management systems, HTML, and library resources and tools
- Ability to read, write, and communicate fluently in English
- Excellent public speaking and presentation skills
Education and Other Requirements
- Bachelor's degree or completed coursework in a technology-related field
- Teaching, training, or classroom instruction experience in a tech environment preferred
- Proficient in the use of some or all of the following: MS Office Suite; PCs and MACs; iMovie; Adobe Creative Suite; Final Cut Pro; Garage Band and/or other creative software packages; digital media equipment; and mobile devices
- Experience working in customer service required
- Move, lift, carry, and put away items, weighing up to 20 pounds, sometimes repetitively
- Perform physical activities that require strength and coordination, such as pushing a loaded equipment cart
- Remain in a standing or sitting position for extended periods of time
The responsibilities, duties, competencies, abilities, and education and other requirements outlined above are subject to change.
Illinois is at at-will-state, and as such, ongoing employment is not guaranteed.
Lake Forest Library is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Library will review a reasonable request for accommodation to qualified individuals with disabilities.
Send a cover letter, resume, three professional references, and a Lake Forest Library Employment Application (https://www.lakeforestlibrary.org/jobs) to email@example.com using the Position Title in the subject line, or mail to c/o Lake Forest Library, 360 E Deerpath Rd, Lake Forest IL 60045. No phone calls. Position open until filled.
Lake Forest Library is located in the north suburbs of Chicago. The Library's mission is to inspire life-long learning, promote the free and respectful exchange of ideas, and build community. The Library is an Equal Opportunity Employer.