Overview and Description:
The Circulation Supervisor supports the mission of the Library by leading all staff who operate the Library Circulation Desks in providing excellent customer service. In addition to supervising the work of Library Assistant I's and Library Monitors, the Circulation Supervisor leads the department in an environment of continuous change with both procedures and systems, participates in Library planning and assessment, and manages the Library's physical collections.
- Coordinate Circulation Desk coverage for multiple service points for over 80 hours per week, adjusting it daily to accommodate planned and unplanned absences, training needs and special projects.
- Supervise and evaluate the work of Library Assistant I's and Library Monitors in Circulation Services; participates in the interviewing and hiring of new staff.
- Serves as circulation liaison to the Learning Commons at each of the Centers, providing training and support on Library systems and procedures.
- Ensures that Circulation policies and procedures are fairly applied and patrons understand their responsibilities and privileges; provide guidance to staff in interpretation of policies and procedures; review and recommend changes as needed.
- Resolve circulation related complaints from Library patrons, including decisions related to fines.
- Refer delinquent student accounts to the Cashier to place COD Colleague restrictions.
- Supervises and trains staff tasked with maintaining a quiet and respectful environment conducive to study and research; assists staff in resolving behavior related complaints.
- Develops and delivers ongoing training for staff utilizing department, institutional and consortium information management systems.
- Plans and oversees collection inventory and movement projects.
- Other related duties as assigned.
Two (2) years' working in a library performing circulation functions. Supervisory experience and strong communication skills.
Previous work in an academic library and experience in department leadership.
Library science coursework.
Library computer system and all of its related equipment and functions; cash register, credit machines, photocopiers and many types of audiovisual equipment.
Considerable amount of contact with faculty, all levels of staff, students, and community patrons, in a physical environment that is very active and busy and that requires judgment, adaptability, flexibility, and integrity.
Busy, public service area; excellent people skills; flexible and willing to adjust to last minute situations. Must be able to stand for extended periods; reach shelf height of 6', work at counter height, bend and stoop.
This position requires a background check and drug screen.
COD was named a Forbes Magazine Best Midsized Employer for 2021. Read more
College of DuPage provides an excellent workplace for its employees:
- Team-based organization in a collaborative environment.
- Widely diverse workforce of more than 3,000 employees.
- Flexible, creative work environment with vast employee growth and development.
- Competitive salaries with generous benefit options.
- Cutting-edge, high-tech environment
With exceptional collections, technology, study space and services, the COD Library is a vibrant and highly regarded resource for students and the community. Explore everything that the COD Library has to offer and imagine yourself as part of our motivated and student focused team.
Review and apply for this position through the COD Job Board.
Position number MFRE13952LRC
See more information about salary and benefits
College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.
Student Resource Center (SRC), Room 2134
425 Fawell Blvd.
Glen Ellyn, IL 60137