Customer Relations Clerk

Gail Borden Public Library has 2 part-time positions available in our fast-paced Customer Relations Department at our Main Library facility. The individual for this position must be very customer-focused and have excellent communication and customer service skills, the ability to problem-solve and analyze customer needs, and also enjoy providing top-notch service to library customers.

Primary job duties include:

• Performing library material check-in and check-outs, renewals, holds, customer library card registrations and license plate renewals in accordance with established library policies and procedures
• Providing information to customers, answering questions, and being proactive with offering assistance in a friendly and professional manner
• Using technology and digital resources to assist patrons with electronic platforms

We are looking for someone who is:

• A real "people Person", enthusiastic, caring, friendly, and empathetic
• A team player who thinks quickly on their feet as decisions need to be made
• A self-starter with the initiative and courage to propose new ideas

Qualifications:

• High School diploma or equivalent
• Some knowledge of library clerical procedures and practices
• Experience in a customer service environment
• Basic math skills and ability to alphabetize
• Bilingual fluency in English and Spanish preferred