Customer Relations Clerk


Gail Borden Public Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
18 hours per week – combination of days, nights and weekend hours
$13.16 per hour

Gail Borden Public Library has 2 part-time positions available in our fast-paced Customer Relations Department at our Main Library facility. The individual for this position must be very customer-focused and have excellent communication and customer service skills, the ability to problem-solve and analyze customer needs, and also enjoy providing top-notch service to library customers.

Primary job duties include:

  • Performing library material check-in and check-outs, renewals, holds, customer library card registrations and license plate renewals in accordance with established library policies and procedures
  • Providing information to customers, answering questions, and being proactive with offering assistance in a friendly and professional manner
  • Using technology and digital resources to assist patrons with electronic platforms

We are looking for someone who is:

  • A real "people Person", enthusiastic, caring, friendly, and empathetic
  • A team player who thinks quickly on their feet as decisions need to be made
  • A self-starter with the initiative and courage to propose new ideas


  • High School diploma or equivalent
  • Some knowledge of library clerical procedures and practices
  • Experience in a customer service environment
  • Basic math skills and ability to alphabetize
  • Bilingual fluency in English and Spanish preferred

To Apply

Application Deadline: 
Date below
Deadline Date: 
Friday, April 30, 2021
Application Note: 

Please review the full job description and consider joining our award-winning Library.

Please submit a cover letter, resume and Employment Application to →

Click here to download the Employment Application.

Application Contact:
Apply To: 
Gail Borden Public Library
270 N. Grove Ave
Elgin , IL 60120
Phone: 847-742-2411
Fax: 847-742-0485
42° 2' 32.8128" N, 88° 17' 16.8396" W