Patron Services Desk Assistant

Forest Park Public Library is seeking a customer service specialist to join our Patron Services department in the Desk Assistant/Clerk role.

What you need to be successful:

• A positive attitude

• A knack for troubleshooting

• Strong interpersonal skills

• Enthusiasm for public libraries

What we offer:

• Valuable service desk experience in a lively public library

• A collaborative work environment

• Opportunity to learn new library technologies

Duties include: greeting patrons, answering phones, providing directional assistance; checking in and out materials; issuing and renewing library cards; implementation of library circulation policies and procedures; collecting payment for fines and other charges; sorting and shelving materials; other duties as assigned.

• Customer service experience required

• Priority will be given to candidates with public library experience.

• Must be at least 18 years of age

• Must be able to meet the physical demands of the position:

• Must be able to bend, stoop, and lift up to 25 pounds.

• Must be able to move book carts, empty or loaded.

• Must be able to stand for prolonged periods of time

Forest Park is a diverse community located between Oak Park and Berwyn just west of Chicago. We are situated within walking distance of the CTA Blue Line and serve patrons from many neighboring communities.

Our Core Values:

The Forest Park Public Library is committed to providing the highest level of service

possible to all patrons.

We are collaborative, creative, and curious.

We strive to provide a welcoming and inclusive atmosphere where patrons and

staff can make real connections.

We provide our community with access to education that leads to inspiration,

discovery, and empowerment.

We respect our community, our colleagues, and our library.