The Assistant Technical Services Manager is responsible for modeling excellent customer service to all staff and customers by providing support for branches for the processes involved in cataloging and processing of new materials; maintenance and support of existing collections; acquisition, maintenance of the Booking collection; as well as seeking additional methods of providing services to the Library System. This position keeps abreast of current library trends and services. Also, may be in contact with other neighboring library systems to compare policies and procedures
Reports to: Technical Services Manager
Supervises: Paraprofessional Catalogers, Booking Coordinator, Cataloging Technical Processors
Supports, promotes, implements, and makes decisions based on established Library policies, guidelines, and programs
Knowledge and support of the principles of intellectual freedom including the Library Bill of Rights and the Freedom to Read statement
Models excellent customer service attitude and delivery, supporting a collaborative and inclusive workplace
Consistently exhibits leadership qualities and professional attitudes and behaviors
Consistently acknowledges and appreciates each Library employee's contributions
Develops a high-performance work team in an empowered environment
Maintains an attractive, safe and welcoming environment
Maintains regular and dependable personal attendance and punctuality based on commitment to the Library
Establishes and maintains supportive working relationships with co-workers and other departments/branches
Plans and allocates library resources systematically
Essential Job Functions:
Assumes responsibility in the absence of the Technical Services Manager
Provides leadership in cataloging and processing of new materials and maintenance and support of existing collections
Works with Technical Services Manager and staff to develop and update department booking, cataloging and processing procedures including appropriately handling materials needing a variety of special actions
Oversees the booking collection, including maintenance, training and customer service
Catalogs and processes all materials according to national and local practices adopted by the MCPL Technical Services Department
Masters functions of various modules in ILS in order to provide service including but not limited to: booking, cataloging, circulation, acquisitions, reports.
Develops methods to track materials coming into and going out of the department within established production standards
Supervises the processes and equipment involved in the repair of materials relevant to the various collections
Communicates closely with the Technical Services Manager and the Collection Development Department to ensure quick and smooth transitions between ordering, streamlining of workflow, and troubleshooting of any issues that arise
Coordinates with Manager and staff in the development of methods to ensure high quality control and productivity
Hires, trains, coaches and evaluates assigned staff with fairness, respect and in a professional manner in collaboration with the Technical Services Manager
Creates and maintains tools for the collection of pertinent department statistics
Empowers staff to suggest improvements to workflow efficiencies Masters skills, responsibilities and tasks of all department staff
Coordinates with Technical Services Manager, staff and appropriate personnel to maintain and update standardization protocol within catalog records to increase the relevancy of searches for customers
Maintains the Department intranet page
Assists in training department personnel in use of specialized computer hardware and software
Possession of a valid driver's license and reliable personal vehicle for use in carrying out the duties of this position including transportation of materials (mileage reimbursed)
Non-Essential Job Functions:
Serves on committees as needed
Participates in marketing opportunities for Library System
Responds to outreach requests from branches and other departments
Responds to administrative requests for internal services and information
Attends professional development workshops, webinars, & conferences
Models excellent customer service attitude and delivery
Exhibits mental alertness and time management skills.
Demonstrates proven digital literacy and knowledge of Workflows and Microsoft Office software.
Demonstrates ability to problem solve and adapt to ongoing change.
Exhibits excellent understanding of cataloging concepts and practice and knowledge of bibliographic records.
Uses effective verbal, written and discreet communication with management, co-workers and the public
Exhibits critical thinking skills and can master new information quickly.
Exhibits self-motivation with the ability to prioritize, meet deadlines and manage changing priorities
Writes instructions and understands written and oral directions with excellent comprehension.
Demonstrates excellent organizational and planning skills with ability to perform multiple tasks concurrently
Understands and demonstrates willingness to work in a team environment.
Performs duties requiring the exercise of professional skill, initiative, and independent judgment
Successfully handles matters of conflict
Demonstrates proficiency in office productivity and library operation software
Demonstrates knowledge of current cataloging trends Learns new procedures and successfully trains staff on cataloging-related topics
Demonstrates ability to facilitate the professional growth of diverse staff
Exhibits ability to make public presentations
Experience and Training:
Bachelor's Degree required
2 years of library supervisory experience required
2 years of library experience required
Proven experience in organizational skills and project management required
Demonstrated proficiency with Microsoft Office software required
Experience with library organization, methods and practices required
Knowledge of cataloging and processing practices required
Knowledge of cataloging tools such as OCLC, DDC, LC, WebDewey, MarcEdit, and RDA required
Knowledge of Electronic Data Interchange (EDI) preferred
Through understanding of bibliographic record required
Essential physical abilities to be accomplished with or without reasonable accommodation are:
Sufficient clarity of speech and hearing which permits the employee to communicate well with the supervisor and other employees
Sufficient vision which permits the employee to produce and review a wide variety of library materials, written correspondence, reports and related materials in electronic and hard copy form
Sufficient manual dexterity which permits the employee to operate a keyboard and any other assigned equipment
Wide flexibility of movement is required including sitting, standing, bending, reaching with hands and arms, stooping, kneeling, crouching, and lifting and/or moving up to 20 pounds and pushing or pulling carts with library materials.
While performing the essential functions of this job the employee is occasionally required to lift and/or move up to 100 pounds
Sufficient tolerance for dust and mold which permits the employee to work with books and other library materials as well as working in older buildings
NOTE: This job description is not intended to be all-inclusive. The incumbent may be required to perform other related duties as required to meet the ongoing needs of the Library.