The Reserves Desk Assistant is responsible for retrieving and processing reserved Library materials, locating missing materials and answering patron inquires and giving information to the Registration Desk in order to update patrons' records. The Reserves Desk Assistant accomplishes this by looking in the Library's collections and addressing patrons over the telephone, in-person, or by email.
The job entails lifting, bending, standing and carrying and pushing of carts that may weigh up to 250 pounds. Proficiency with technology is required. One year experience working in a library, retail or hospitality setting is strongly preferred. On-the-job training will be provided. Candidate must be able to read/organize material according to library standards. Preference will be given to those available to fill in for other shifts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Process all Library reserve materials for patrons and Library employees, following the automated notification system protocol.
Email or telephone patrons for whom the automated notifications did not go through, following a standardized script
Research and resolve problems of mismatched and missing reserve materials.
Run On-Shelf Holds report, if directed, and locate the items listed on the report for Reserves processing.
Assist patrons with Reserve questions and answer general ready-reference inquires or directional questions about the Library and its services.
Process reserve items not picked up after the required four-day period; remove hold and process items for the next patron in the queue or return items to the appropriate circulating collections.
Maintain Not Picked Up (NPU) file; document efforts to contact patron regarding the availability of the items.
Report any new information to the patrons' record to the Registration Desk.
Respond to telephone, voice mail, and electronic mail inquiries from patrons and employees.
Make basic repairs on library materials; forward damaged items to Technical Services for more complex repairs.
Work with all library departments and Branches in an efficient and friendly manner.
Maintain desk statistics.
Resolve simple patron complaints as they apply to the Reserves Area or refer more complicated issues to the Reserves Area Supervisor.
Communicate problems with the Reserves Area Supervisor.
Maintain working knowledge of the SIRSI computer system, which includes our catalog and other hardware and software used in the Reserves Area, including screen changes and adapting to new programs and equipment.
Maintain familiarity with Library and Reserve Area procedures by reading e-mails, daily logs, and memorandum.
For full job description and employment application, please see our website at www.schaumburglibrary.org/about/employment.