Circulation Assistant


Lake Forest Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
14-15 hours/week – evenings, alternating weekends including Sundays
$13.50 per hour

Brief Job Description:

Under the direction of the Head of Circulation, performs specific tasks related to the Circulation Department to deliver outstanding circulation services and concierge level customer service to all patrons to further the library's mission to inspire lifelong learning, promote the free and respectful exchange of ideas, and build community. This position has no supervisory role.

Reports to: Head of Circulation

Grade level: 2

Position summary: Non-exempt

Responsibilities and Duties (as directed by the Head of Circulation Department)

(65%) Circulation and Patron Assistance

  • Provide friendly, efficient, and knowledgeable service to all users
  • Register patrons and issue new and replacement library cards
  • Accurately input new or modified patron information into integrated library system database
  • Capture and process holds
  • Handle due date questions and renewals
  • Check-in and check-out in library system
  • Collect fines and fees and accurately record information in patron's account
  • Operate the cash register, make change as needed, and prepare patron receipt
  • Assist patrons with copier instruction
  • Answer the phone, provide general information, and accurately transfer incoming calls
  • Respond to general patron queries and requests and direct them to the correct resource or library staff member
  • Provide basic technology assistance to patrons with respect to their accounts and materials
  • Review library newsletter, weekly staff e-news, and social media to provide patrons with information on library programs and activities
  • Understand and effectively use the library's website and online calendar
  • Understand and able to efficiently use all relevant functions of the library's integrated library system (Polaris)
  • Understand and able to deploy Polaris ILS offline system as needed
  • Understand and able to articulate and implement library policies and procedures, in particular, library and CCS consortium circulation policies and procedures

(30%) Materials Handling

  • Inspect and process newspaper arrivals
  • Inspect incoming material for damage and handle according to procedures
  • Accurately shelve new books in Rotunda
  • Shelf read Rotunda shelves
  • Receive and check in new materials from Technical Services
  • Receive and process new periodical issues (i.e., shelve new issue; remove previous issue to circulation for modification of catalog record from new to circulating)
  • Refresh lobby print and AV displays
  • Maintain hold shelf by removing expired holds and accurately recording information in patron's account
  • Basic processing, maintenance, and handling of materials as requested
  • Access and print Polaris ILS hold list and pull materials to fill holds as requested

(5%) Other Duties as Assigned (may include, but not limited to those listed below)

  • Maintain a clean and well-organized circulation desk work area
  • Respond to and handle security intercom inquiries from back dock
  • Perform library and department opening and closing procedures
  • Serve as front face of the library
  • Assist in promoting library programs, issue museum passes, ready newspaper for patrons, and prepare gate count
  • Clean CDs and DVDs as requested
  • Serve on library committees as requested
  • Attend library meetings, continuing education, and training sessions as requested
  • Under the direction of the Assistant Circulation Manager, assist with maintaining the DVD2GO ​​

    Knowledge, Competencies, and Abilities

  • Ability to learn and efficiently complete computerized circulation functions and procedures
  • High degree of organizational skills with careful attention to detail
  • Ability to set priorities, handling multiple tasks and patron service points simultaneously
  • Ability to operate a cash register and make change
  • Ability to solve problems
  • Pleasant and professional personality; excellent customer service skills
  • Excellent verbal and written communication and interpersonal skills
  • Demonstrated initiative and flexibility to adjust to changes in directions and priorities and accept new challenges, responsibilities, and assignments
  • Ability to work independently and as a team member
  • Commitment to a structured work schedule, with flexibility to cover days, evenings, and weekends
  • Ability to follow direction and to multi-task
  • Ability to understand oral and written directions in English
  • Ability to read, write, and communicate fluently in English
  • Competent in use of the library's two-way radio security system
  • Understand and able to articulate and implement library policies and procedures, in particular, library and CCS consortium circulation policies and procedures
  • Understand and effectively use technology systems and equipment as outlined in the Lake Forest Library Technology Core Competencies Program in the areas of hardware, operating system and file management, software applications (both library and office ware), and internet

    Education and Other Requirements

  • High school diploma or equivalent
  • Demonstrated ability to work in a fast paced, technology-based environment with library staff and patrons
  • Knowledge of and ability to use Internet search engines, word processing software, email, BS&A payroll system, online computer catalogs, Microsoft Office Suite, Windows operating systems, and other applications in the Lake Forest Library Technology Core Competency Program​
  • Physical Requirements
  • Move, lift, carry, and put away items, weighing up to 20 pounds, sometimes repetitively
  • Perform physical activities that require strength and coordination, such as pushing a loaded library cart
    • Remain in a standing or sitting position for extended periods of time
    • Ability to work in an inside environment that provides protection from weather conditions, but not necessarily from indoor temperature and humidity changes
  • Successfully utilize electronic communication devices with repetitive hand/arm movement

To Apply

Application Deadline: 
Date below
Deadline Date: 
Thursday, October 10, 2019
Application Note: 

Please complete the Application Form. No phone calls.

Application Contact:
Apply To: 
Lake Forest Library
360 E. Deerpath
Lake Forest , IL 60045 42° 15' 7.5132" N, 87° 50' 17.1564" W