Reference Librarian


Waukegan Public Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Full Time
Hours will vary and may need to work weekends
$40,000 to $45,000


  • Provide excellent customer service
  • Consistently apply appropriate Library policies and procedures
  • Consistently and effectively complete internal communications and documentation (staff meetings, email, timesheets, phone, etc.)
  • Participate in outreach activities in the community
  • Serve on WPL committees and support other Library initiatives
  • Answer basic Library services and directional questions, referring patrons to appropriate area
  • Assist patrons in use of self-service circulation equipment
  • Effectively and efficiently assists patrons with computer, photocopier, and other equipment questions
  • Construct a complete search of the Library catalog
  • Locate items on the shelves and in sorting areas
  • Serve as an advocate for the Library in the community
  • Answer basic reference questions at the Reference Desk
  • Manage Reference Desk work-flow, assessing when more help or follow-up is required
  • Familiar with popular materials for reader's advisory services to teens and adults
  • Familiar with Library's databases and informational websites including Service Point
  • Track and compile patron interactions with statistics
  • Maintain displays
  • Issue Library cards and give brief welcome tour
  • Prepare error free bibliographies, path finders, and website lists as needed
  • Serve as an effective discussion, class and group tour leader
  • Provide website information updates in a timely manner as assigned
  • Review materials to be weeded based on use
  • Make material recommendations to selector
  • Provide online reference service as assigned
  • May take photos, videos and contribute to WPL's website, blogs, Facebook, and other social media as assigned
  • Welcome patrons to the Library; serve as first contact and service point in person and on the phone
  • Staff self-service circulation area as needed
  • Check out materials using an automated circulation system when necessary
  • Create new records in Millennium, enter patron information and issue Library cards
  • Promote Library account services
  • Search for and retrieve materials for patrons using catalog and ILL as needed
  • Assist patrons with Library account issues (fines, damaged materials, etc.) referring them to the Manager or Assistant Manager of Library Services if necessary
  • Retrieve special circulating materials for patrons
  • Track statistics as requested
  • Manage mailed notices (print, fold and seal notices; track return mailings)
  • Ability to deal with difficult situations in a calm manner
  • Ability to handle multiple tasks at one time
  • Ability to make decisions under pressure from patrons
  • Perform other duties as assigned


  • Ability to work with a diverse staff
  • Excellent listening and telephone skills
  • Ability to work efficiently and independently and complete assignments with limited supervision
  • Ability to accurately handle and account for money
  • Knowledge of Microsoft Office 365
  • Sound decision maker, Ability to respond appropriately in interpreting and applying policy
  • Ability to accurately type and/or put items in order, alphabetically and numerically
  • Fluent in English, oral and written; fluent in Spanish a plus

To Apply

Application Deadline: 
Open until filled
Application Contact: 
Debra D. Jordan, HR Manager
Apply To: 
Waukegan Public Library
128 North County Street
Waukegan , IL 60085
Phone: 847-775-2555
Fax: 847-623-2094
42° 21' 43.1424" N, 87° 49' 59.718" W