The Computer Desk Assistant is responsible for assisting patrons in the use of the public access computers both in the Computer Assistance Area and in the Computer Laboratory. The Computer Desk Assistant is also responsible for setting up equipment for library programs and public meetings.
The ideal candidate must demonstrate effective customer service skills to assist patrons using the public access computers. Proficient knowledge of Word, Internet, Email, connecting to Wi-Fi, printing, and scanning is required. Excel Formula knowledge is preferred. CA staff is responsible for registering students for classes in-person and over the phone, using a cash register, sending faxes, and setting up computer equipment in public meeting rooms. Availability to fill in for other shifts is preferred.
For full job description and employment application, please see our website at www.schaumburglibrary.org/about/employment.
Walk through the department, checking to see if patrons need assistance and insuring a quiet study area for all patrons and a silent study area in the Computer Lab.
Maintain presence at the Computer Assistance Desk.
Maintain working knowledge of software programs used in the Library.
Assist patrons in signing on and off of computers.
Help patrons with questions about software on library computers.
Provide assistance to patrons who request help while using the public access computers, computers in the computer laboratory, walk-up computers, printers and scanners; answer questions and resolve problems.
Check out laptops and peripherals to the public and assist patrons with their use.
Answer the Computer Assistance telephone line.
Assist patrons in adding value to library or print cards.
Assist patrons in connecting to wireless network.
Register patrons for computer classes, in-person or over the telephone.
Remind patrons of and enforce Library policies, specifically policies related to the time limits on computer usage, noise level zones in the Computer Assistance Area and the Library closing procedure.
Prepare Computer Laboratory for classes.
Set up equipment for library programs and public meetings.
Maintain and check printers on a daily basis; change toner and paper when necessary.
Sell basic computer office supplies, upon request.
Use fax machine, cash register and credit card machine and handle money.
Interact and work well with a large volume of patrons.
Assist the Computer Assistance Coordinator and Director of Reference Services, in special projects or as requested.
Maintain clean, professional work area.