Technology Reference Assistant


Batavia Public Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
From $14.07 per hour

Technology Reference Assistant (Adult Services)

Batavia Public Library District seeks a customer service-oriented individual who enjoys making a difference, being part of a team, and takes pride in their work. Visit us at

Responsibilities: The Technology Reference Assistant focuses on excellent customer service to Library patrons. Responsibilities include: assisting patrons with computer and equipment questions, individualized computer coaching, teaching computer classes, providing readers' advisory service, troubleshooting computer and equipment problems, and offering directional assistance and basic reference assistance.

Qualifications / Acceptable Experience and Training: Required: A Bachelor's degree or Associates Degree with two years' experience with either computer coaching, teaching or training. Intermediate computer skills, including internet and Microsoft Office programs. Ability to teach computer classes and create customized computer coaching lesson plans. Familiarity with current popular fiction and non-fiction and basic reference materials. Ability to learn appropriate computer and equipment applications and troubleshooting techniques. Strong English communication skills, both verbal and written. — Desired: A person who is flexible, fun-loving, well-organized, tactful, resourceful, and good-humored.

Compensation: Starting salary is negotiable from $14.07 per hour and will depend upon qualifications and experience.

Schedule: 2:45PM – 9:00PM Tuesdays and Wednesdays, 11:45AM – 5:00PM alternating Sundays and Occasional weekday morning hours. Averages 15 hours per week over the course of a year.

How to Apply: If you would like to join our team, send a detailed letter of interest describing your skills and experience, a detailed résumé, and contact information (name, address, telephone numbers, and email address) for at least three professional references to: Batavia Public Library District, Attention: Human Resources Manager, 10 S. Batavia Ave., Batavia, IL 60510-2449. Electronic submissions (using Microsoft Word or Adobe PDF) to are strongly encouraged.

First consideration will be given to applicants who respond by Wednesday, June 12, 2019; however, this posting will remain open until the position is filled.

To Apply

Application Deadline: 
Open until filled
Application Note: 

Due to the large volume of applications we receive, we will only be able to contact those who are being most actively considered for the position.

Application Contact: 
Human Resources
Apply To: 
Batavia Public Library
10 SBatavia Ave
BATAVIA , IL 60510-2449
Phone: 630-879-1393
Fax: 630-879-9118
41° 50' 56.778" N, 88° 18' 41.1156" W