Operations Support Technician


Gail Borden Public Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
25 hours per week; schedule includes days, evenings and weekend hours
$18.55 per hour + enrollment in IMRF and prorated time-off benefits

Are you someone who is technical, analytical and hard-working? Are you familiar with hardware, software and love the excitement of working in a fast-paced environment? Are you a go-getter who's driven by excellence, accuracy and 100% satisfaction in all you do? If so, then Gail Borden Library has a great opportunity for you in their IT Department.

The person in this position will be working to maintain current desktop and server hardware and software across all three library locations, as well as implementing new solutions to meet operational needs. The successful individual will be a team player, who will work with other members of the IT Department, and be well-organized with excellent time management, prioritization capabilities and follow-up skills.

Some of the primary responsibilities of this position include, but are not limited to:

  • Regularly interacts with employees to resolve technology problems by evaluating service requirements, troubleshooting and providing assistance
  • Performs initial and intermediate support, including desktop equipment replacement and support tasks
  • Troubleshoots all technology issues including printers, electrical and network infrastructure, basic application software, system software, audiovisual equipment, server, workstations, laptops and tablets
  • Provides network infrastructure support (wiring and connectivity) including maintaining network services, routers, switches, and other network devices following technical plans
  • Assists with resolving network communication problems
  • Provides hardware support for all library systems, including automated sorting machines, media dispensers, library catalog systems, digital signage and other equipment
  • Adds and maintains email and network login accounts
  • Assists in the Maintenance and support of the telephone system (VoIP), computers, copiers, scanners, and office and barcode printers


  • Minimum of associate degree with technical or advanced coursework in computer technology or related field
  • Minimum of 3 year's current experience in information systems and telephony management, including an in-depth knowledge of personal computer networking, LAN, WAN and network operation; working knowledge of network infrastructure administration (switches, routers, etc.), word-processing, spreadsheet, database, monitoring and reporting software, Internet, email and operating systems
  • CompTIA A+ Certification preferred
  • Excellent knowledge of Windows Operating System troubleshooting, Microsoft Active Directory, Apple support protocols, mobile device support (iOS / Android), audio-visual strategies, remote software tools, and basic network cabling
  • Excellent researching and troubleshooting skills
  • Working knowledge of telephone system operations, routers and communications line (VoIP phone and data)
  • Professional demeanor with excellent customer service skills
  • Ability to communicate clearly, both verbally and in writing, with both technical and non-technical individuals
  • Valid driver's license and ability to drive a vehicle to other library locations

To Apply

Application Deadline: 
Date below
Deadline Date: 
Thursday, February 28, 2019
Application Note: 

Please review the full job description and consider joining our award-winning Library. Submit a cover letter, resume and Employment Application to jobs@gailborden.info or send to: Gail Borden Public Library, C/o Human Resources, 270 N. Grove Avenue, Elgin, IL 60120.

Application Contact: 
Linda Niemisto
Apply To: 
Gail Borden Public Library
Elgin , IL 60120
Phone: 847-742-2411
Fax: 847-742-0485
42° 2' 33.7488" N, 88° 17' 16.2492" W