Public Services Kid City Associate


Wauconda Area Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
Part-time, Monday nights 5-9 p.m., one Saturday (9 a.m. - 5 p.m.) and one Sunday (Noon-4 p.m.) per month
Starts at $12.50/hour, depending on qualifications


Responsible for providing exceptional customer service in a friendly and professional manner and for creating a positive library experience, primarily in Kid City. Kid City serves children from birth to grade 8 in addition to parents and caregivers. It is an extremely busy, non-traditional library environment that encourages hands-on learning, creativity, exploration, and imagination.

Essential Job Duties:

  • Provide friendly and enthusiastic customer service and reference assistance on the telephone, in person, and when using electronic communication in Kid City.
  • Have knowledge of children's literature and perform reader's advisory for ages preschool through grade 8.
  • Provide catalog instruction to patrons.
  • Comfortably use a variety of electronic devices in order to answer patron queries about library services.
  • Represent the Library's brand by providing a positive image at all times.
  • Demonstrate excellent problem solving skills, flexibility and sound and independent judgment.
  • Troubleshoot library equipment and communicate outages to appropriate personnel.
  • Effectively resolve patron misunderstandings or complaints.
  • Work productively in a fast-paced team environment.
  • Ensure all policies of the Wauconda Area Library are followed.
  • Ability to work productively with minimal supervision.
  • Ability to productively communicate with all levels of library staff and management.
  • Perform other duties as assigned.

Education and Experience Required:

  • Associates degree or LTA from an accredited college or university preferred.
  • A minimum of 2 years of library work experience or service related work experience.

To Apply

Application Deadline: 
Open until filled
Application Note: 

Please provide a resume and fill out an application,

Application Contact: 
Public Services Supervisor
Apply To: 
Wauconda Area Library
801 N. Main Street
Wauconda , IL 60084
Phone: 8475266225
42° 16' 14.4084" N, 88° 8' 41.7192" W