The Extra Help Library Specialist is primarily responsible for supervising student employees in the Access Services department and ensuring staffing coverage for the Circulation Desk and Daley Library doors. He/she enforces conduct policies to maintain a scholarly environment in the Library, provides oversight of staff schedules to ensure desk and door coverage and is responsible for overseeing evening operations and securing the building at closing time. As a member of the Access Services department, the Library Specialist provides assistance to patrons via phone, email, and at service desks in the Daley library.
• Oversees the work of student assistants and workflows in the Daley Library during evening and/or weekend shifts.
• Trains, evaluates, and supervises student assistants assigned to the unit; reviews work for accuracy and completeness; records and reports student performance to student supervision team.
• Modifies assignments to ensure staffing coverage for the Circulation Desk and Daley Library doors for all hours that the library is open.
• Develops materials for training students.
• Assists patrons at service points: answers questions in person, on the phone, and in LibAnswers.
• Updates patron accounts, checks in/out materials, schedules study rooms, maintains security for the collection, and assists with routine fines/lost billing issues.
• Directs inquiries to appropriate resources.
• Collects and collates data and statistics for department.
• Maintains lost and found items log and follow up as needed.
• Supports hold-shelf maintenance and returns discharge and sorting.
• Writes and updates Circulation unit procedures.
• Patrols the library, monitors building activities, and enforces conduct policies to maintain a scholarly environment.
• Monitors the activities of contracted security officers on library patrol.
• Secures the building at closing time.
• Reports security and facilities issues to appropriate staff and external resources.
• Performs other related duties and participates in special projects as assigned.
CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER
1. High school graduation or equivalent.
2. Any combination totaling 2 years (24 months) from the following categories:
(a) work experience in a library or equivalent setting.
(b) college course work in any field as measured by the following conversion table
30 semester hours equals six months
60 semester hours or an Associate's degree equals one year
90 semester hours equals eighteen months
Bachelor Degree (120 semester hours) equals two years (24 months)
A Master's or higher degree equals four years
(Note: Only a maximum of 4 years credit for college course work is available.)
1. Knowledge, skills, and abilities required in the lower levels of this series.
2. Ability to correspond and communicate effectively with internal and external contacts.
3. Skill in training and supervising the activities of other staff or student workers.
4. Skill in exercising appropriate judgment in decision making.
5. Demonstrated time management skills.
6. Demonstrated organizational skills.
7. Ability to make independent decisions in handling library technical functions. 8. Ability to interpret policies, regulations, and standards while making adaptations to existing bibliographic and holdings records, creating holdings and item records, or adapting other citations.
9. Ability to interpret, adapt, or verify complicated bibliographic or holdings records, or to create complicated holdings records.
10. Working knowledge of online databases and library system technology.
11. Ability to identify sources and follow-up on detailed user requests.
12. Ability to work independently.
13. Ability to work collaboratively.
14. Ability to use productivity software.
The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer. Background checks will be performed in compliance with the Fair Credit Reporting Act.
To apply, please complete a Civil Service employment application by Friday, December 21, 2018.