Customer Service Assistant


Geneva Public Library
Library Type: 
Public Library

Position Details

Full Time or Part Time: 
Part Time
• Weekly: Tuesdays 4-8 p.m., Wednesdays 1-5 p.m., Fridays 9 a.m.-1 p.m. • Monthly: One Saturday 9 a.m. – 5 p.m., and Sunday 12-5 p.m. (back-to-back weekend days) and one Saturday 12-5 p.m. On average 15 hours per week, with occasional opportunities to work additional shifts.
$12.31 / hour


Geneva Public Library District seeks a proactive, collaborative individual to join our team as a part-time Customer Service Assistant. We pride ourselves on connecting with our community to discover, inspire and grow; and to deliver service at the level of "WOW!" Under the general supervision of the Customer Service Manager, we are looking to hire an enthusiastic, engaged, and energetic person. The successful candidate will be someone possessing a passion for customer service and who enjoys working with our community.

Primary Duties Include:

  • Providing concierge services to customers
  • Checking in and checking out materials and promoting library resources
  • Answering and routing incoming telephone calls
  • Registering and updating customers' library accounts
  • Processing patron fines and performing departmental opening and closing procedures
  • Assisting with material maintenance needs
  • Promoting the library by the practice of good public relations

Qualifications for Position:

  • Must have a High School diploma or GED
  • Must have excellent customer service skills
  • 1 year of experience working with the public
  • Must have the ability to work and communicate effectively with others
  • Must be able to demonstrate basic computer skills
  • Must be able to demonstrate keyboard proficiency of 30 WPM or greater
  • Must be able to lift and carry at least 20 pounds
  • Must be able to push a cart loaded with library materials
  • Must be able to stand for long periods of time
  • Flexibility in scheduling highly desirable

To Apply

Application Deadline: 
Open until filled
Application Note:

Priority consideration given to applications received by June 26.

Application Contact: 
Kate Cobo, Manager, Customer Services
Apply To:
127 James St.
Geneva , IL 60134