CyberNavigator

Library

Employer/Library: 
Advanced Resources/Chicago Public Library
Library Type: 
Public Library
County: 
Cook

Position Details

Full Time or Part Time: 
Part Time
Hours: 
Mon-Thurs approximately noon to 5pm but will vary by branch
Salary: 
$15/hr

Chicago Public Library CyberNavigator Position

GENERAL DESCRIPTION

Under general supervision of Chicago Public Library staff and the Program Manager, CyberNavigators assist the public in using the library's computers, databases, online catalog, software, and other technology. CyberNavigators help the public build their digital skills, respond to requests for computer assistance, provide one-on-one tutoring sessions and teach classes on subjects such as Introduction to Computers and Internet. This position requires a high level of teamwork, responsibility and customer focus as well as the ability to interact with youth, adults, and the general public in an appropriate manner.

MINIMUM REQUIREMENTS

  • College student or graduate
  • Familiarity with basic functions of software, email, and internet
  • Commitment and ability to learn and use basics of automated library systems

TASKS AND DUTIES

  • Responds to patron inquiries; Assists and trains patrons in computer related tasks
  • Conducts one-on-one tutoring with patrons on topics such as job searching, social media, and general computer information
  • Instructs classes on a variety of basic technology related or workforce development subjects
  • Updates class and tutoring materials as needed
  • Operates a variety of equipment including desktop and laptop computers, printers, copiers
  • Performs basic technical maintenance when needed
  • Assists patrons with resume creation and other functions to support workforce development
  • Contributes to daily record and statistics keeping
  • Resolves less complex technical problems immediately; Refers more complex reference and technology issues to senior level library staff
  • Participates in community outreach

DESIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Job experience and/or coursework in computer technology, hardware or software applications and troubleshooting, multimedia, Internet research, teaching or training
  • Solid interpersonal and communication skills for providing customer service and interacting with staff across the organization
  • Willingness to take direction; ability to work both independently and as part of a team in a fast-paced, and service-oriented environment.
  • Demonstrated ability to manage time and tasks independently and appropriately
  • Ability to work successfully with youth and adults
  • Comfortable with public speaking
  • Desire to help their local community
  • Patience with students and patrons
  • Experience as tutor or instructor
  • Previous leadership experiences, and/or other work related experience highly desirable
  • Bilingual individuals are encouraged to apply
  • Commit to a consistent weekly schedule
  • Commit to attend paid training

Salary: $15 per hour

Hours: Hours are year round and vary by branch- ALL PART TIME HOURS, MAINLY MONDAY – THURSDAY

Location: Chicago Public Library branches throughout Chicago

To apply please email cover letter and resume

lcarroll@advancedresources.com

Lisa Carroll

Program Manager, Chicago Public Library Foundation

111 W Jackson

Suite 750

Chicago, IL 60604

lcarroll@advancedresources.com

Note: All hired candidates will need to submit to a finger print and background check. The start of the position will be dependent on finger print and background check clearance.

To Apply

Application Deadline: 
Open until filled
Application Contact: 
Lisa Carroll
Apply To: 
https://jobs.advancedresources.com/job/459501/CyberNavigators Chicago , IL
Illinois