The IT Technician works alongside the IT department staff to ensure a high level of patron and staff satisfaction with all aspects of technology within the Library.
This position requires a high level of accuracy and competencies with current technology. Responsibilities include but are not limited to: 1. Monitoring help desk tickets, assigning and responding to tickets where appropriate 2. Assisting with general troubleshooting, installations, and configuration 3. Providing support for various equipment including computer hardware, printers and copiers, maker equipment, and AV equipment.
No phone calls please