Senior Security Assistant (2 Year Term Position)
Part-time 25 hours per week
Sunday through Thursday: 10:30pm – 3:30am
Summers: Tuesday through Thursday 5:30pm – 10:30pm, Fridays: 1:30pm – 6:30pm, Saturdays: 1:30pm – 6:30pm.
Intersessions: Tuesday – Saturday 1:30pm to 6:30pm.
Overnight hours during Reading Week and Finals, as needed
Serves as late night security assistant during the academic year. Performs regular patrols of Main and Deering Libraries and reports to police any criminal activity such as thefts, vandalism, assaults, harassment, or patrons exhibiting threatening or severely disruptive behavior. Checks in with staff working at all service points to find out if there are any problems that need to be addressed. Carries an on-call pager during work hours and returns all pages immediately and responds to emergency situations appropriately. Assists in coordinating emergency evacuation procedures, if necessary. Closes Main Library Monday through Friday. Oversees student assistants working late night at library entrance desks and works at the entrance desks when needed.
Building Security Responsibilities:
Serves as late night security assistant during the academic year. Performs regular patrols of Main and Deering Libraries and reports to police any criminal activity such as thefts, vandalism, assaults, harassment, or patrons exhibiting threatening or severely disruptive behavior. Checks in with staff working at all service points to find out if there are any problems that need to be addressed. Carries an on-call pager during work hours and returns all pages immediately and responds to emergency situations appropriately. Coordinates emergency evacuation procedures, if necessary. Closes Main Library Monday through Friday.
Entrance Desk Responsibilities:
Oversees late night entrance desk student assistants. Responds immediately if there are reports of problem patrons entering the building. Checks in the student assistants throughout the night. Works at the entrance desks, when needed. Greets patrons as they enter the library and provides a friendly and welcoming presence. Answers patron questions and makes appropriate referrals. As patrons leave the building, ensures that library books are properly checked out by verifying the information using Alma, the library management system. If alarm sounds, ask patron to return to the desk and determine cause. Notify University Police if someone attempts to leave the building with books that are not checked out. Uses emergency call button at entrance desk if needed.
Assists with Facilities Operations:
While making rounds, looks for any facility related problems such as burned out bulbs, broken chairs, etc. Reports any facility related issues directly to University Facilities Management. Contacts custodial services, if needed. Assists with moving furniture, room setup/take down when needed.
Takes head counts during the evening. Sends a nightly email message to supervisors and other staff within the workgroup outlining what occurred during the evening. Other duties as assigned.
- High school diploma;
- Minimum one-year security and/or customer service experience, or equivalent education and training from which applicable skills can be acquired.
Minimum Competencies: (Skills, knowledge, and abilities.)
- Customer focus – Regularly monitors customer satisfaction; provides suggestions to improve quality for the customer.
- Multi-Tasking – Demonstrates ability to work on multiple projects simultaneously.
- Adaptability – Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.
- Collegiality – Being helpful, respectful, approachable, and tem oriented; builds strong relationships and a positive work environment.
- Problem solving – Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.
- Communication – Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters, proposals while using appropriate vocabulary & grammar.
- Collaboration – Facilitates open and effective communication, cooperation and teamwork within and outside of one's own team; respects the needs and contributions of others.
- Efficiency/Dependability – Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.
- Initiative – Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.
- Judgment – Demonstrates logic, rationality and objectivity; shows common sense; uses all available information to make educated decisions.
- Conflict Management – Exhibits understanding of natural sources of conflict and acts to prevent or soften them.
- Coaching/Mentoring – Trains people for current assignment and develops them for promotion; uses feedback and personal example to encourage higher performance.
- Experience in a fast paced university setting.
- Library experience.
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