This is professional work involved in the provision of reference services to library patrons. Work involves responsibility for providing reference services to patrons while also being responsible for materials selection and weeding of a designated portion of the library's collection. Work is performed within the framework of general policies and guidelines with periodic supervision and is reviewed through observation and conferences, as well as review of reports submitted. Examples of Duties: Works the reference desk, answering questions and assisting patrons. Assists patrons in historical and genealogical research. Responsible for collection development, selection and weeding of all serials for use in library facilities. Responsible for materials selection in designated areas, ordering electronically and also weeding materials from that area of the library's collection while monitoring expenditures in comparison to budgeted amounts. Instructs patrons on use of and assists patrons in trouble-shooting problems with computers, microfilm reader printers, and other library electronic equipment. Provides training and adult education programs on technology and other topics for library patrons. Periodically serves as supervisor in charge in the absence of a supervisor being available. Occasionally directs pages and volunteers on their work activities. Assists as needed in the development of policies within the Reference Department. Performs related duties as assigned. Typical Qualifications: Requires the knowledge and mental development equivalent to that which would typically be acquired through the completion of a Master's Degree in Library Science from an ALA-Accredited institution; or any combination of training and experience which provides the following knowledge, abilities, and skills: Considerable experience working in the reference department or at a public service desk of public libraries. Considerable knowledge of reference sources, including books, microfilm, database and internet searching. Thorough knowledge of sources for and methods for conducting historical and genealogical searches. Familiarity with methods for serials acquisition, including vendors and subscription services. Excellent customer service skills and ability to provide high quality, customer-focused service to patrons. Excellent problem-solving skills in assisting patrons in the search for information. Ability to follow oral and written direction from supervisors. Ability to communicate effectively, both orally and in writing. Ability to operate computer systems and other general office equipment. Ability to work independently as well as to work effectively as a member of a larger team within the library, establishing and maintaining effective working relationships with supervisors, employees and the general public. Knowledge of English, reading, and arithmetic. Knowledge of literature such as would be acquired through extensive reading and an interest in the field. Ability to write clear and concise reports. Supplemental Information: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in and around the Main Library in an office environment. While performing the duties of this job, the employee is frequently subject to prolonged sitting and occasionally prolonged standing and visual concentration. In addition, the employee is frequently called upon to be able to lift up to 20 pounds (occasionally lifting up to 50 pounds), climb stairs, walk, crouch, bend, and kneel. The employee is also frequently involved in the push and/or pull of heavy rolling carts. The employee is also required to use hands to handle, finger and feel objects. The employee periodically encounters verbally hostile and abusive patrons. Specific vision abilities required by the position include close vision, distance, vision, the ability adjust focus, and the ability to read various of print. Full-time candidates must meet a residency requirement, which includes a 10-mile radius on the Illinois side of the Quad Cities within one year of hire date. This requirement does not apply to part-time or seasonal employees.
All applications must be submitted via the City of Rock Island's website - www.rigov.org. Click on the "Employment" button to search and apply.