Library services to people with disabilities are provided by all levels of library staff. From the part-time aide checking out library materials to the library director determining policies, staff skills and attitudes are crucial for a satisfactory library experience. All libraries have a plan for serving people with disabilities, whether it is the installation of ramps or the creation of special needs story times. But improvements are always possible. Library staff who enroll will review the current level of service to people with disabilities then explore materials and sources that provide additional support or new ideas.Presenter: Kate Todd. Kate Todd has worked as a children's librarian for The New York Public Library and as Emerging Technologies Librarian for Manhattanville College.