People who work in libraries are passionate about what they do, which means that when people and ideas are in conflict, high-stakes emotions often run strong under the surface. Acknowledging and talking through strong feelings is a critical part of resolving conflict, but few managers and leaders are naturally at ease with taking that on. Fortunately, basic facilitation skills can help you lead tough conversations with groups in your library. In this webinar, you will learn how to plan for highly-charged conversations, and you will come away with a number of techniques for leading facilitated discussions. Presented by Lynn Hoffman.
This webinar is approximately 1 hour and 5 minutes in length.