Since libraries are public places and we have an 'invitee' relationship with our patrons, our duty of care is higher. From the moment we open our doors in the morning until we close them at night, we need to do our best to protect staff and patrons of all ages from seen or unseen harms or known or unknown liabilities. This session focuses on building your awareness and responses to emergency and non-emergency events ranging from "slip and falls" to active shooters, from weather to a broken pipe, and from fires to power outages. Your presenter, noted library security expert, Dr. Steve Albrecht, will also focus on some challenging patrons, whose difficult behaviors can impact other patrons or staff.
This webinar is approximately one hour in length.