Customer Service

Reaching Forward South Conference

Conference
9:30 am to 3:30 pm
Reaching Forward South (RFS) is an annual professional development conference for library support staff in central and southern Illinois. With a commitment to providing quality training and information, Reaching Forward South strives to be the premier professional development opportunity in the...

Circulation Roundtable

Anyone interested in Circulation topics is invited to join us at our quarterly meeting. This group strives to network and get feedback on items impacting libraries. This meeting is open to Circulation Managers/Supervisors or a representative.

Portal

Are you a collaborative and innovative Adult Services leader located in Lake or McHenry county? Then join us! We support managers, department heads, and supervisors of Adult Services in public libraries. Topics during meetings include leadership, services, innovation, organizational structure & culture, technology, strategy, budgeting, programming, and the kitchen sink!

Feel free to join even if your library is in a different county; we accept everyone!

Serving Patrons with Dementia

The Alzheimer's Association projects that by 2025, there will be an estimated 7.1 million people age 65 and older with Alzheimer's disease - a 40% increase from the 5.1 million age 65 and older affected in 2015. Library staff need to ask themselves: 1) How does this increasing demographic affect...

Health Science Librarians of Illinois

HSLI sponsors and supports activities which promote and develop health science library services in Illinois. Our members promote health literacy by providing reputable health related resources to Illinois health care providers and consumers through resource sharing of library collections through interlibrary loan, training in selection of and access to health related resources, and collaborative reference initiatives to respond to provider and consumer health questions.

Handling Difficult Customers

Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions can help you...

Library UX Chicago

Library UX Chicago was founded in 2014 to support assessment, user experience, and design thinking skills for librarians and others in the Chicagoland area. We believe there are real opportunities for building practical skills, not only by utilizing our local librarian colleagues, but also by collaborating with local groups for workshops, discussions, and the creation of connections and opportunities.

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