Customer Service

Librarian's Guide to Homelessness

Workshop
1:00 pm to 4:30 pm
This interactive training is part "how to understand your homeless patrons" and part "how to work with difficult patrons." It focuses on very practical tools you can use every day to resolve problems and prevent conflict (e.g. how to stand, what to say, what not to say, etc.). There is a special...

Portal

Are you a collaborative and innovative Adult Services leader located in Lake or McHenry county? Then join us! We support managers, department heads, and supervisors of Adult Services in public libraries. Topics during meetings include leadership, services, innovation, organizational structure & culture, technology, strategy, budgeting, programming, and the kitchen sink!

Feel free to join even if your library is in a different county; we accept everyone!

Serving Patrons with Dementia

The Alzheimer's Association projects that by 2025, there will be an estimated 7.1 million people age 65 and older with Alzheimer's disease - a 40% increase from the 5.1 million age 65 and older affected in 2015. Library staff need to ask themselves: 1) How does this increasing demographic affect...

Health Science Librarians of Illinois

HSLI sponsors and supports activities which promote and develop health science library services in Illinois. Our members promote health literacy by providing reputable health related resources to Illinois health care providers and consumers through resource sharing of library collections through interlibrary loan, training in selection of and access to health related resources, and collaborative reference initiatives to respond to provider and consumer health questions.

Handling Difficult Customers

Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions can help you...

Library UX Chicago

Library UX Chicago was founded in 2014 to support assessment, user experience, and design thinking skills for librarians and others in the Chicagoland area. We believe there are real opportunities for building practical skills, not only by utilizing our local librarian colleagues, but also by collaborating with local groups for workshops, discussions, and the creation of connections and opportunities.

Makerspace Networking Group

Whether you're already up and running or just thinking about getting your Makerspace started, come and share your ideas with this new networking group! We're the right spot to ignite new ideas for the natural-born maker or the novice. Join library leaders from both sides of this spectrum to share experiences researching, building and rethinking the library and Maker communities.

We want to spark conversation and expand your support network no matter where you are on your Makerspace journey.

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