Customer Service

RASSL Meeting

Program
9:30 am to 12:00 pm
Joanette Moore, Marketing Manager for Costco, presents superstore retail tactics to pitch book discussion, reference databases, and cultural programs at the next meeting held at Orland Park Public Library, 14921 Ravinia Avenue, 708-428-5100. Open to RASSL member library staff and non-members...

Serving Patrons with Dementia

The Alzheimer's Association projects that by 2025, there will be an estimated 7.1 million people age 65 and older with Alzheimer's disease - a 40% increase from the 5.1 million age 65 and older affected in 2015. Library staff need to ask themselves: 1) How does this increasing demographic affect...

Health Science Librarians of Illinois

HSLI sponsors and supports activities which promote and develop health science library services in Illinois. Our members promote health literacy by providing reputable health related resources to Illinois health care providers and consumers through resource sharing of library collections through interlibrary loan, training in selection of and access to health related resources, and collaborative reference initiatives to respond to provider and consumer health questions.

Handling Difficult Customers

Irate customers can be a challenge for employees in any organization, and particularly in public libraries where public funding means everyone is welcome. Techniques like staying focused on the issue, demonstrating empathy, using active listening skills, and asking open-ended questions can help you...

Library UX Chicago

Library UX Chicago was founded in 2014 to support assessment, user experience, and design thinking skills for librarians and others in the Chicagoland area. We believe there are real opportunities for building practical skills, not only by utilizing our local librarian colleagues, but also by collaborating with local groups for workshops, discussions, and the creation of connections and opportunities.

Makerspace Networking Group

Whether you're already up and running or just thinking about getting your Makerspace started, come and share your ideas with this new networking group! We're the right spot to ignite new ideas for the natural-born maker or the novice. Join library leaders from both sides of this spectrum to share experiences researching, building and rethinking the library and Maker communities.

We want to spark conversation and expand your support network no matter where you are on your Makerspace journey.

Serving Patrons with Dementia Group

Meeting of the minds to discuss programs and services libraries offer to people with dementia and Alzheimer's disease.

The Alzheimer's Association projects that by 2025, there will be an estimated 7.1 million people age 65 and older with Alzheimer's disease - a 40% increase from the 5.1 million age 65 and older affected in 2015.

Libraries and librarians need to ask themselves:

1) How does this increasing demographic affect our library and community?
2) How do we serve this growing population?

The group of librarians, managers, and support staff are dedicated to bringing services and information together to meet the unique needs of serving the caregivers and those suffering with dementia and Alzheimer's. We meet to share programming ideas, collection development ideas, marketing tips, and ways to partner with community organizations.

Reforma Midwest Chapter (The National Association to Promote Library & Information Services to Latinos and the Spanish Speaking)

This group provides information and networking opportunities to librarians who serve Spanish-speaking communities. Information shared focuses on collection development, programming, and overall library services in Spanish. The group also works to recruit prospective bilingual and bicultural librarians, as well as providing scholarship aid for students.

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