Who to Contact
Benefits
| Mary Holtrop | 630.734.5114 |
Building Operations - Wheeling
| Don Johnson | 847.353.7147 |
Delivery - Burr Ridge
| Randy Patka | 630.734.5140 |
Delivery - Coal Valley
| Brenda Roman | 309.799.3155x3152 |
Delivery - East Peoria
| Susan Palmer | 309.694.9200x2116 |
Delivery - Geneva
| Jaime Ramirez | 630.232.8457x222 |
Delivery - Rockford
| Scott Pearson | 815.873.1282x4470 |
Delivery - Shorewood
| Ray Male | 815.729.3345x2706 |
Delivery - Wheeling
| Don Johnson | 847.353.7147 |
E-Rate
| Schools and Libraries Program Universal Service Administrative Company |
888.203.8100 |
Emergency Contact - Wheeling
| Don Johnson | 847.353.7147 |
Grants - Gates Grant
| Karen Egan Illinois State Library |
217.782.7749 | kegan ilsos [dot] net |
Grants - ISL Contacts
| ISL Contact List Illinois State Library |
Grants - LSTA
| Karen Egan Illinois State Library |
217.782.7749 | keganilsos [dot] net |
Grants - Payment inquiries
| Vendor Payments Lookup Illinois Office of the Comptroller |
Grants - Public Library Construction Grant
| Neil Kelley Illinois State Library |
217.782.1891 | nkelleyilsos [dot] net |
Grants - Public Library Per Capita Grant
| Mary Downing Illinois State Library |
217.782.5506 | mdowningilsos [dot] net |
Grants - School Library Per Capita Grant
| Robert Jones Illinois State Library |
217.785.1168 | rjones1ilsos [dot] net |
Group Purchases/Vendor Discounts
| Susan Weinmann | 630.734.5118 |
Human Resouce issues
| Barb Brooks | 630.734.5141 |
Human Resource issues
| Mary Holtrop | 630.734.5114 |
Interlibrary Loan - ILLINET ILL Traffic Survey
| Gwen Harrison Illinois State Library |
217.785.7334 | gharrisonilsos [dot] net |
Interlibrary Loan - ILLINET ILL Traffic Survey login
| Becky Hunter Illinois State Library |
217.782.7849 | bhunter1ilsos [dot] net |
Interlibrary Loan - OCLC
| OCLC Support | 800.848.5800 | supportoclc [dot] org |
Jobs board
| Brian Smith | 630.734.5159 |
L2 (Library Learning) - Accounts and logins
| Brian Smith | 630.734.5159 |
L2 (Library Learning) - Technical issues
| Wesley Smith | 630.734.5136 |
MAGIC - Administration
| Jane Plass | 630.734.5129 |
MAGIC - Evening/weekend support
| MAGIC Evening/Weekend Support Staff | 630.334.0100 |
MAGIC - Technical support
| MAGIC Technical Support Staff | 630.232.4675 | magic-supportdupagels [dot] lib [dot] il [dot] us |
OCLC - Billing
| Ramona Rollins Illinois Heartland Library System |
217.352.0047 Ext. 203 | rrollinsillinoisheartland [dot] org |
OCLC - FirstSearch databases (ISL E-Rich)
| Gwen Harrison Illinois State Library |
217.785.7334 | gharrisonilsos [dot] net |
| OCLC Support | 800.848.5800 | supportoclc [dot] org |
OCLC - Support
| OCLC Support | 800.848.5800 | supportoclc [dot] org |
Payroll, Paylocity issues, time sheets, changes in personal information
| Mary Holtrop | 630.734.5114 |
PrairieCat - 360 Search
| Ron Chesko | 815.729.3345x2718 |
| Jeffrey Sullivan | 309.799.3155x3255 |
PrairieCat - Acquisitions
| Mary Louise Brown | 309.799.3155x3253 |
PrairieCat - Barcode testing and certification
| Mary Louise Brown | 309.799.3155x3253 |
| John Slanicky | 815.729.3345x2716 |
| Sandy Tedder | 815.729.3345x2713 |
PrairieCat - Cataloging
| Mary Louise Brown | 309.799.3155x3253 |
| Sandy Tedder | 815.729.3345x2713 |
PrairieCat - Circulation issues
| Gail Lien | 815.873.1282x4471 |
| John Slanicky | 815.729.3345x2716 |
| Ed Zanelli | 815.729.3345x2712 |
PrairieCat - Circulation Users Group (CUG)
| Gail Lien | 815.873.1282x4471 |
| John Slanicky | 815.729.3345x2716 |
PrairieCat - Director's Station
| Jason Jensen | 309.799.3155x3250 |
| Jeffrey Sullivan | 309.799.3155x3255 |
PrairieCat - General inquiries
| Judy Hutchinson | 309.799.3155x3150 |
| John Slanicky | 815.729.3345x2716 |
PrairieCat - Help
| PrairieCat Help Desk | 877.542.7257, press 7 |
PrairieCat - Holds issues
| Gail Lien | 815.873.1282x4471 |
| John Slanicky | 815.729.3345x2716 |
| Ed Zanelli | 815.729.3345x2712 |
PrairieCat - ILL patrons
| Ed Zanelli | 815.729.3345x2712 |
PrairieCat - Illinois EPay
| Ron Chesko | 815.729.3345x2718 |
PrairieCat - Multiple-copy holds
| Betty Bernhard | 815.729.3345x2719 |
PrairieCat - New members
| Judy Hutchinson | 309.799.3155x3150 |
PrairieCat - OCLC membership
| John Slanicky | 815.729.3345x2716 |
PrairieCat - OPAC issues
| Ron Chesko | 815.729.3345x2718 |
| Jason Jensen | 309.799.3155x3250 |
PrairieCat - OPAC Users Group (OPUG)
| Judy Hutchinson | 309.799.3155x3150 |
| Jason Jensen | 309.799.3155x3250 |
PrairieCat - Pick lists
| Gail Lien | 815.873.1282x4471 |
| John Slanicky | 815.729.3345x2716 |
| Ed Zanelli | 815.729.3345x2712 |
PrairieCat - Policy changes in Symphony
| Jason Jensen | 309.799.3155x3250 |
| Gail Lien | 815.873.1282x4471 |
| John Slanicky | 815.729.3345x2716 |
| Jeffrey Sullivan | 309.799.3155x3255 |
| Ed Zanelli | 815.729.3345x2712 |
PrairieCat - Reports and notices
| Betty Bernhard | 815.729.3345x2719 |
PrairieCat - Serials
| Mary Louise Brown | 309.799.3155x3253 |
| Sandy Tedder | 815.729.3345x2713 |
PrairieCat - Server and connectivity issues
| Ron Chesko | 815.729.3345x2718 |
| Jason Jensen | 309.799.3155x3250 |
| John Slanicky | 815.729.3345x2716 |
| Jeffrey Sullivan | 309.799.3155x3255 |
PrairieCat - Special reports
| Jason Jensen | 309.799.3155x3250 |
| Jeffrey Sullivan | 309.799.3155x3255 |
PrairieCat - SVA
| Jason Jensen | 309.799.3155x3250 |
| Jeffrey Sullivan | 309.799.3155x3255 |
PrairieCat - Technical Services Users Group (TSUG)
| Mary Louise Brown | 309.799.3155x3253 |
| John Slanicky | 815.729.3345x2716 |
| Sandy Tedder | 815.729.3345x2713 |
PrairieCat - Union List Users Group
| Judy Hutchinson | 309.799.3155x3150 |
| John Slanicky | 815.729.3345x2716 |
PrairieCat - VPN
| Ron Chesko | 815.729.3345x2718 |
| Jason Jensen | 309.799.3155x3250 |
| Jeffrey Sullivan | 309.799.3155x3255 |
Public Libraries - IPLAR
| Robert Jones Illinois State Library |
217.785.1168 | rjones1ilsos [dot] net |
Public Libraries - IPLAR login
| Becky Hunter Illinois State Library |
217.782.7849 | bhunter1ilsos [dot] net |
RAILS - Director Updates
| Susan Weinmann | 630.734.5118 |
RAILS - Email lists
| Wesley Smith | 630.734.5136 |
RAILS - Job ads for libraries
| Brian Smith | 630.734.5159 |
RAILS - Membership Support (does not include MAGIC, PrairieCat, RSA, or SWAN Membership)
| Susan Weinmann | 630.734.5118 |
RAILS - New Members (does not include MAGIC, PrairieCat, RSA, or SWAN Membership)
| Susan Weinmann | 630.734.5118 |
RAILS - Poster printing
| Brenda Roman | 309.799.3155x3152 |
RAILS - Reciprocal Borrowing
| Susan Weinmann | 630.734.5118 |
RAILS - Resource Sharing
| Susan Weinmann | 630.734.5118 |
RAILS - Resource Sharing Policy
| Susan Weinmann | 630.734.5118 |
RAILS - Videoconference issues
| Wesley Smith | 630.734.5136 |
RAILS - Website
| Wesley Smith | 630.734.5136 |
| Brian Smith | 630.734.5159 |
RAILS meetings - Wheeling Only
| Don Johnson | 847.353.7147 |
Ravinia Festival - Public Library Tickets Program
| Isaac Sinnet Ravinia Festival |
847.266.5134 | isinnettravinia [dot] org |
RSA - A3 program (union list)
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Bibliographic record maintenance
| Erica Laughlin | 309.694.9200x2121 |
| Martha Troxell | 309.694.9200x2131 |
RSA - Cataloging
| Erica Laughlin | 309.694.9200x2121 |
RSA - Circulation
| Wendy Adams-Good | 309.694.9200x2129 |
| Martha Troxell | 309.694.9200x2131 |
RSA - Collection changes (in mass)
| Kendal Orrison | 309.694.9200x2133 |
RSA - Connectivity/IP
| Kendal Orrison | 309.694.9200x2133 |
RSA - Costs, services, administration
| Kendal Orrison | 309.694.9200x2133 |
RSA - D1500 numbers for ILL
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Director's Station
| Wendy Adams-Good | 309.694.9200x2129 |
| Kendal Orrison | 309.694.9200x2133 |
RSA - End of semester dates
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Evening/Weekend Support
| RSA Evening/Weekend Support Staff | 309.369.6422 |
RSA - Exception dates
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - General inquiries
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Inventory
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Label ordering
| Martha Troxell | 309.694.9200x2131 |
RSA - Loading records
| Erica Laughlin | 309.694.9200x2121 |
| Martha Troxell | 309.694.9200x2131 |
RSA - Local holdings maintenance
| Erica Laughlin | 309.694.9200x2121 |
| Martha Troxell | 309.694.9200x2131 |
RSA - Membership concerns
| Kendal Orrison | 309.694.9200x2133 |
RSA - OCLC Connexion
| Erica Laughlin | 309.694.9200x2121 |
| Martha Troxell | 309.694.9200x2131 |
RSA - OCLC fees
| Kendal Orrison | 309.694.9200x2133 |
RSA - OCLC membership
| Martha Troxell | 309.694.9200x2131 |
RSA - Overdues
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Parameters
| Kendal Orrison | 309.694.9200x2133 |
RSA - Receipt printers (troubleshooting)
| Kendal Orrison | 309.694.9200x2133 |
RSA - Reports
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - RSACat
| Kendal Orrison | 309.694.9200x2133 |
RSA - Serials
| Martha Troxell | 309.694.9200x2131 |
RSA - Software connectivity
| Kendal Orrison | 309.694.9200x2133 |
RSA - Statistics
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Union list
| Wendy Adams-Good | 309.694.9200x2129 |
RSA - Web Reporter
| Wendy Adams-Good | 309.694.9200x2129 |
| Kendal Orrison | 309.694.9200x2133 |
SWAN - Barcode label orders
| Edlyn LeFevour | 630.734.5161 |
SWAN - Change requests
| Sue Stupar | 630.734.5158 |
SWAN - Custom reports
| Mary Lou Coffman | 630.734.5157 |
SWAN - Ecommerce
| Renee Clanton | 630.734.5169 |
| Beverly Curley | 630.734.5163 |
SWAN - Hardware issues
| Dave Pacin | 630.734.5151 |
SWAN - Logins and passwords
| Dave Pacin | 630.734.5151 |
SWAN - Membership Fees, Budget Questions
| Aaron Skog | 630.734.5122 |
SWAN - Membership, contracts
| Aaron Skog | 630.734.5122 |
SWAN - MilAcq issues
| Beverly Curley | 630.734.5163 |
SWAN - MilCat issues
| Tony Siciliano | 630.734.5143 |
SWAN - MilCirc issues
| Renee Clanton | 630.734.5169 |
| Beverly Curley | 630.734.5163 |
SWAN - MilSerials issues
| Tony Siciliano | 630.734.5143 |
SWAN - Offline circ data transfer
| McKinley Davis | 630.734.5155 |
| Dave Pacin | 630.734.5151 |
SWAN - Offline circ issues
| Renee Clanton | 630.734.5169 |
| Beverly Curley | 630.734.5163 |
SWAN - Overdues
| Edlyn LeFevour | 630.734.5161 |
SWAN - Production of notices
| Dave Pacin | 630.734.5151 |
SWAN - Purchasing any SWAN licenses, costs for products, SIP2 licenses, etc.
| Aaron Skog | 630.734.5122 |
SWAN - Reciprocal borrowing
| Edlyn LeFevour | 630.734.5161 |
SWAN - Reports and notices
| Renee Clanton | 630.734.5169 |
| Beverly Curley | 630.734.5163 |
SWAN - Training
| Kate Boyle | 630.734.5162 |
SWAN - WebPac or Encore issues
| Dave Pacin | 630.734.5151 |
SWAN -Documentation
| Kate Boyle | 630.734.5162 |
SWAN- Member Services
| Kate Boyle | 630.734.5162 |
Talking Book Centers - Mid-Illinois Talking Books Center
| Rose Chenoweth | 309.694.9200x2120 |
Talking Book Centers - Voices of Vision Talking Books Center
| Karen Odean | 630.232.8457x206 |
Websites - Illinois Plinkit
| Troy Brown Illinois Heartland Library System |
618-985-3711 Ext. 2021 | tbrownillinoisheartland [dot] org |
Websites - PALS SiteMaker
| Blake Carver LISHost |
716.713.6155 | btcarverlisnews [dot] com |
| Brian Smith | 630.734.5159 |
Websites - RAILS
| Wesley Smith | 630.734.5136 |
| Brian Smith | 630.734.5159 |
Websites - WebJunction Illinois
| WebJunction Illinois Support | webjunction [dot] illinoisgmail [dot] com |