Circulation Desk Assistant

The Riverside Public Library is seeking an enthusiastic individual with a strong commitment to customer service who would like to work in our Circulation Department. Creativity, flexibility, a team spirit, and a good sense of humor are required.

Position Description: 

• Reports to Circulation and Computer Services Manager
• Processes interlibrary loan material
• Handle telephone inquiries and routes calls as appropriate
• Checks materials in and out to patrons, collects fees and fines, handles overdue items
• Issues library cards, creates and updates patron records
• Assists patrons and keeps informed of library programs and events
• Performs other duties as requested

Minimum Qualifications:

• Strong commitment to public service and excellent customer service skills
• Minimum of high school diploma or GED required
• Computer literacy and experience with  Microsoft Office
• Must possess the ability to think and respond quickly to problems
• Ability to deal calmly with patrons and problems
• Strong communication skills
• Ability to recall detailed policies and procedures without supervision